Customer Service Manager West Bromwich £40,000 - £45,000 Permanent What’s on offer: Monday – Friday 8:45am – 4:30pm £40,000 - £45,000 per annum 25 days holiday plus bank holidays Free life assurance cover Generous Sick Pay Scheme Pension scheme A fantastic opportunity has become available to join an independent, family-owned company who are looking for a confident candidate who has experience in customer service and has dealt with exporting dangerous goods, to join their amazing team. Key Responsibilities: Overseeing the customer services team Training and managing Customer Service Assistants and Representatives On-boarding and training new employees Interacting with customers on a day-to-day basis Speaking with suppliers and building relationships Liaising with all departments to resolve customer queries. Processing orders Dealing with invoices or discrepancies Monitoring and reporting sales data and customer feedback. Attending meetings. Conducting 1-2-1’s with members of staff. Dealing with escalated complaints to resolution. Completing export documentation. Keeping staff updated on processes, procedures and law regulations. Person Specifications: Be confident and have excellent written and verbal communication skills. Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT age. Have positive negotiation skills. Be resilient through peaks of pressure and working to tight deadlines. Have extensive similar experience within the manufacturing sector. A Level 5 (or higher) qualification in a Business-related discipline or equivalent. IATA and IMDG certification. 5 years in a customer service management and shipping export role with experience of dangerous goods. Ideally a working knowledge of Sage X3 but this is not essential. Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets