Dakota Hotels are coming to Newcastle city centre in early 2025 and we are seeking a meticulous, passionate and experienced Housekeeping Manager to lead and train our housekeeping department throughout the hotel pre-opening and beyond with our daily operation. Your role will be key in the opening of the hotel, overseeing the presentation of the rooms and guest areas, ensuring the Dakota standards are met throughout. Joining our growing brand, opportunity is never limited, and we pride ourselves in developing you and your team.
Ideally situated on the Quayside, our hotel will boast 118 bedrooms including 33 suites. Dakota Newcastle will host our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.
PRIMARY ROLE RESPONSIBILITIES
* Reporting to the General Manager, your role will be to run the daily operations of housekeeping. Opening the department and leading our team, assigning tasks for the day, maintaining stock levels and cleanliness standards across the full hotel, ensuring the hotel is ready for our all of our guests.
* Management of the housekeeping team, ensuring the team are trained and well looked after. This will also include rota, holiday and absence management in line with the business needs. Working with the People Team to instil a positive and Dakota culture within the team, to support and guide your department, focusing on development and highlighting any shining stars.
* Utilising creativity and passion when looking at improvement projects within the hotel. A keen eye for detail and experience will be necessary for this aspect of the role, considering the simple things done brilliantly.
* Having a good comprehension of Health and Safety within the hotel. Ensuring the team are fully trained on all processes including COSHH and any risk assessments are signed off, safe storing of chemicals, having the correct PPE available for the team.
* Taking pride in your department and its standards by communicating with the GM and Maintenance team to ensure immaculate conditions of the rooms.
* Being aware of the guests staying in the hotel and organising any special arrangements for the room. Working with the FoH team to coordinate any requests, early check ins, packages being ready for the guests.
* Working alongside the Senior Night Manager to ensure that nights cleaning checklists are developed and maintained, so that highest standards of cleanliness are maintained at all times of the day.
* Building relationships with our suppliers to maintain and ensure consistent holding of the housekeeping stock in line with the budget and business needs.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle opening early 2025 and more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
APPLICANT REQUIREMENTS
Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team. The successful applicant will have/be:
* A minimum of 2 years’ experience in Housekeeping Management role within hotels, preferable 4* or 5* level.
* A minimum of 5 years hotel and/or cleaning experience.
* Strong leadership skills and experience in supervising or managing a team.
* Experience with a hotel pre-opening is preferred, however not necessary.
* Be fully computer literate with experience in writing rotas.
* Have a strong understanding of processes and procedures within the housekeeping department, to be able to confidently train the team to a high standard.
* Have a working knowledge of health and safety guidelines and practices, particularly COSHH regulations.
* An enthusiastic, proactive and detail-oriented individual with a tenacity for driving continual improvement and who will promote our culture of positivity.
* Have a hands-on approach to all expects of the role and be willing and able to support our team through all tasks necessary within the operation.
* Be able to be physically active in your role, standing for much of your shift, checking rooms and working at pace.
* Ability to work any 5 days out of 7, this will include regular weekends, to support your team through the busier days.
* Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
* Willing and able to work onsite at Dakota Newcastle full-time
PACKAGE AND BENEFITS
This is a permanent, full-time role offering a highly competitive salary and a quarterly sales-based target bonus.
The role carries a permanent contract of a minimum of 40 hours per week. This role will be working any 5 days out of 7 and does require working weekends.
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
–40 per cent off stays at any Dakota
–25 per cent off drinks and dining at any Dakota
–Access to our Employee Assistance Program which includes
* free private mental health support and counselling sessions
* video GP consultations and private prescription services
* access to daily rewards to be cashed out for shopping vouchers
-Access to discounted gift card platform
–Support from our inhouse Mental Health Champions
–Additional holiday day on the first anniversary of your employment.
–Family-friendly flexible working options
–Meals on duty and uniforming
–£200 bonus to recommend a friend to join our team
–£10 bonus every time you are mentioned on Trip Advisor
–Free bi-annual eye testing for users of display screen equipment
–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
–Access to a suite of external, certified resources via our Learning Management System
–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
APPLY
Please send us your up to date CV.
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learn about current opportunities and find your #DreamRolesAtDakota – we’d love
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For more information on our luxury hotel, please visit our:
* Website
* Dakota Hotels Instagram