County Hall, Cross Street, Beverley, HU17 9BA
Are you passionate about customer service and enthusiastic about leading a team of Customer Advisors in a Contact Centre? If so, we have an exciting opportunity for you as a Supervisor within our Revenues & Benefits Contact Centre at County Hall, Beverley. You’ll be joining a highly driven and well-respected team within the council, dedicated to supporting customers across the East Riding.
About the Role
The Revenues and Benefits contact centre serves as the first point of contact for residents and businesses in the East Riding of Yorkshire regarding housing benefits, council tax support, council tax, council rents, and business rates. As a supervisor, you will oversee a team of Customer Advisors, managing their performance, recruitment, support, and development. Your responsibilities will also include handling complex changes using Citizens Access, managing social media responses, and ensuring all communication channels remain operational by coordinating with the council IT team.
About You
We seek a highly motivated and confident individual capable of driving a team forward while exploring new technologies and engagement methods. Supervisory experience is essential, along with knowledge of housing benefits, council support, council tax, and rents. You should be adept at processing changes for council tax and/or benefits. Excellent communication skills and the ability to handle difficult situations are crucial. Ideally, you have experience working with the public and can demonstrate:
1. High interpersonal skills
2. Problem-solving abilities
3. Clear guidance provision to your team
4. Efficient processing of high volumes of information
5. Ability to work under pressure to meet targets
The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.
Applying for the role
Apply by completing the online application form. Ensure the application demonstrates how you meet the essential criteria from the employee specification. CV's will not be accepted for this vacancy.
DBS/Medical check
This post is subject to an enhanced DBS clearance check.
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