You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Site Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people.
Our purpose is to ensure that Amex workplace technology works seamlessly and effectively. We strive to put colleagues at the centre of everything we do by maintaining the smooth running of the tech infrastructure, removing tech-related barriers and points of friction whilst providing impeccable customer service.
In this exciting role you will collaborate with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and performs advanced problem solving, which requires good judgment and quick action.
How will you make an impact in this role?
1. Responsible for the procurement and distribution of Hardware & Peripherals across UK & EMEA
2. Providing cover and support for procurement activities in APAC and India as and when required. This includes:Liaising with Vendors on QuotesPurchase order request managementPlacing and proactively tracking Orders with VendorsPayment and reconciliation orders (both card payments and invoice payments). Ensuring payment made within agreed contractual time frames.Monitoring Lead timesAdvising Site Service Ops on expected delivery datesManaging the update of the Digital Workplace Orders SharePointWorking with Vendors to resolve any missing, damaged, and incorrect deliveriesGeneral Escalation activities related to orders Understands and effectively communicates procurement processes to Service Delivery Managers for each market/Finance and Global Asset Management
3. Vendor Relationship Management .This includes:Assisting Technology Vendor Manager in managing relationships and performance of our 3rd Party Hardware, Telecom and Resource Vendors across International markets and providing support where required. Involved in feeding into improvement plans as related to 3rd Party engagements or internal sourced partnersInvolved in projects relating to procurement process improvementPartnering with Global Supply Management for Contract negotiations and management of Third-Party vendors
4. Responsible to provide Procurement oversight to Site Service Operations and Vendor Manager for multiple key strategic suppliers in UK & EMEA (with ad-hoc support being required for APAC and India as required)
Minimum Qualifications:
Education and Experience;
5. Prior relevant work experience in Relationship Management or Ordering functions, financial management, data analysis, and IT services
6. University Degree in related field preferred or equivalent work experience
High-performing Behaviours;
7. Ability to represent Technology/AXP positions to third parties in different type of situations including where the parties are at opposite sides of a position.
8. Inherent curiosity and ability to understand trends, themes and develop positions from large of amounts of qualitative and quantitative data.
Knowledge/Skills;
9. Shown ability to handle multiple contending priorities, including planning, management, and execution of responsibilities
10. Ability to utilize and grow analytical skills (e.g., strategy, data analysis, managing service levels, etc)
11. Ability to excel in a demanding environment while maintaining a high attention to detail.
Technology Core Competencies;
12. Adaptive Communication
13. Agile Practices
14. Industry and Company Knowledge
15. Technical Acumen
Game Changers;
16. Adaptability
17. Collaboration & Teamwork
18. Continuous Improvement
19. Courage
20. Curiosity
21. Ingenuity
22. Servant Leadership
23. Tenacity
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
24. Competitive base salaries
25. Bonus incentives
26. Support for financial-well-being and retirement
27. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
28. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
29. Generous paid parental leave policies (depending on your location)
30. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
31. Free and confidential counseling support through our Healthy Minds program
32. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.