Helpdesk Co-ordinator required for a leading facilities management and professional services company. The business put their customers at the heart of everything they do and are keen to hire people who are passionate to deliver 1st class customer service. The role is supporting a reactive maintenance help desk for clients/contractors with; inputting job orders; responding to telephone calls from the maintenance helpline; ensuring timescales are met; chasing contractors; arranging quotations etc. Youll be the initial point of contact between the business and their customers. It'll be up to you keep customers updated and handle their issues and queries professionally.
This role requires someone who has previously worked within a helpdesk role within facilities management.
What will you be doing as a Helpdesk Co-ordinator?
Providing support on the reactive maintenance help desk for clients/contractors
Inputting job requests/works orders via the in house software system and completing all requisite fields
Responding to telephone calls from a dedicated direct maintenance telephone line, ensuring works completed within the required time period
Chasing contractors for updates and completion on all works carried out
Arranging for quotations on any costed works, ensuring return within 15 days of receipt to Manager/Supervisor and processing for authorisation
Supporting with the out of hours telephone cover once every three weeks
Processing contractor invoices
Prepar...