Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored, and fluid services that fit the client's needs and requirements. We are recruiting for:
* Part time - Corporate Receptionist / Administrator
* Wednesday to Friday – 15 hours per week
* 08:00 - 13:30
* Salary £9,386 Per Annum
* Location – Phoenix Group | Telford
Job Overview
Working as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit the Phoenix Group premises by consistently delivering operational activity of the highest standard.
Main Duties
* Ensure that all reception and security operations run smoothly on a day-to-day basis.
* Maintain the Reception area to the highest standards, taking ownership for your environment and raising any Maximo job requests to repair faults and issues.
* Ensure an exceptional, memorable experience for all clients and guests.
* Manage all incoming calls professionally, quickly, and efficiently.
* Ensure all visitors are greeted professionally and courteously at all times.
* Check, validate, and record all visitor contact details onto site and issue security passes to external guests/contractors.
* Maintain a high level of security throughout the reception at all times, escalating any breaches immediately.
* Support the Service Level Agreement by ensuring that all Customer Support activities are carried out effectively.
* Assist colleagues in a willing and positive manner, including taking on other duties as required.
* Coordinate a taxi booking service.
* Provide an outstanding level of customer service that meets or exceeds client expectations.
* Take reasonable care for your own health & safety and that of others who may be affected by your actions.
* Maintain a professional appearance, ensuring uniform is worn correctly.
* Liaise with customers via both verbal and written communication, proactively engaging and building relationships with customers.
* Promote a safe working environment and report any accidents or near misses to Mitie Lifeline representatives, ensuring appropriate records are completed.
* Acquire a good knowledge of all on-site services to advise individual customers in line with their needs.
* Report health and safety issues, including all accidents and near misses to Mitie Lifeline.
* Play a key role in the contract team obtaining Hospitality Assured status.
What we are looking for
* A person who can listen to clients' requests and respond in a timely manner.
* Take ownership of individual customer requests and strive to exceed expectations.
* Able to demonstrate a one-team ethos and work closely with other contractors.
* Contribute new ideas and be inventive.
* Confident, friendly, and professional in approach.
* Demonstrate excellent communication skills.
* Display a responsible, flexible, can-do approach to work duties with a passion for providing high standards of customer care and supporting colleagues to achieve personal and team goals.
* Excellent communication skills to make customers feel welcome.
* Excellent telephone manner.
* High standards of personal hygiene and presentation.
* Basic computer literacy to complete administrative tasks and possess good organizational skills.
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