Skern Training and Skills is an independent training provider offering excellence in its courses & services. As an approved Main Apprenticeship provider, we offer both end-to-end apprenticeships in a number of standards as well as behavioral programs to upskill existing employees, with the client's values fully embedded at every stage. We're here to provide life-changing adventures and transformative training.
Operating nationally and offering bespoke packages to suit your business needs.
Looking to start or advance your customer service skills and gain a great bullet point on your CV which can lead to many varied roles within this service? You MUST have an employer already to apply for this position.
Responsibilities
1. An outstanding telephone manner
2. Be well presented, confident, and approachable
3. Ability to problem solve
4. Communication, organization, and interpersonal skills
5. Check and respond to emails
6. Provide information to callers
7. Greet persons entering service
8. Deal with queries from the public
9. General administrative and clerical support
10. Tidy and maintain your work area
11. Assist with activities held in the service
12. Using internal systems
13. Maintaining a friendly and professional atmosphere
14. Be able to handle pressure and multitask
15. Meet and greet
Entry Requirements
GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired
Skills Required
* Customer care skills
* Analytical skills
* Logical
* Creative
* Initiative
* Non-judgmental
Training to be Provided
Delivery method TBC
Functional Skills level 2 English and Maths, if required
Things to Consider
You MUST have an employer to apply for this position. Customer facing can be a very rewarding and challenging role but a very pivotal role in many environments.
Future Prospects
You MUST have an employer to apply for this position. This can be delivered remotely nationwide, and there is also an option for face-to-face delivery.
Location
Skern Training and Skills
Skern Lodge, Watertown, Appledore,
Bideford,
Devon, England.
EX39 1NG
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