Job summary To provide a point of contact for patients. To facilitate effective communication between patients and the Primary Health Care Team and to promote a positive image of the practice to its patients and service users. Main duties of the job Preparing forms etc for clinics as necessary. Sorting of prescriptions for collection. Booking appointments both by phone and at the front desk. Using various computer software systems including the practice clinical system. Receiving and directing patients on arrival in a courteous and efficient manner. Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions. Issuing practice information, obtaining completed questionnaires, checking completed registration forms and issuing New Patient medical check appointments. Preparing repeat prescriptions on the computer when required in preparation for doctors to sign. Filing as required to patient notes. Printing and managing patient records for removal from the practice list. Manning telephones - transferring calls accurately, booking patients in via telephone for appointments. Receiving and logging requests for home visits, telephone calls etc. Logging any messages received for nurses, health visitors, midwives and counsellors in the appropriate books. Post All admin duties required for well run reception desk in a GP practice. About us We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Our services include Surrey Heath Primary Care Network, PRIMACY workflow management and Upper Gordon Road Surgery. As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes. Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable. Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for. Date posted 27 January 2025 Pay scheme Other Salary £12.19 an hour Contract Permanent Working pattern Part-time Reference number B0037-25-0021 Job locations 37 Upper Gordon Road Camberley Surrey GU15 2HJ Job description Job responsibilities Receptionist Hours per week:15 hours per week Wednesday 8.00 1.00 Thursday 1.00 6.00 Friday 8.00 1.00 Salary:£12.19 Holiday Entitlement:27 days per year (based on full time hours) plus Bank Holiday entitlement pro-rated for part time Contract:Permanent DUTIES AND RESPONSIBILITIES: Opening the premises and checking heat and ventilation. Preparing forms etc for clinics as necessary. Sorting of prescriptions for collection. Booking appointments both by phone and at the front desk. Using various computer software systems including the practice clinical system. Accessing computerised patient medical records for the purpose of carrying out your duties. Ensuring patients confidentiality at all time in line with practice protocols and policies. Receiving and directing patients on arrival in a courteous and efficient manner. Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions. Issuing practice information, obtaining completed questionnaires, checking completed registration forms and issuing New Patient medical check appointments. Entering data onto the computer when required. Preparing repeat prescriptions on the computer when required in preparation for doctors to sign. Filing as required to patient notes. Extracting patients notes when required by a doctor. Printing and managing patient records for removal from the practice list. Manning telephones - transferring calls accurately, booking patients in via telephone for appointments. Receiving and logging requests for home visits, telephone calls etc. Ensuring that there is an adequate supply of stationery available in the consulting rooms and reception area. Logging any messages received for nurses, health visitors, midwives and counsellors in the appropriate books. Tidying up waiting rooms & public areas including doctors consulting rooms at Upper Gordon Road Surgery. Franking post and taking it to the post-box daily also posting parcels at Post Office as and when necessary. Photocopying documents and shredding documents no longer required. Locking up & securing the premises at night and carrying out the various checks this procedure entails. Undertaking duties as may be determined from time to time commensurate with the range of activities described above. Job description Job responsibilities Receptionist Hours per week:15 hours per week Wednesday 8.00 1.00 Thursday 1.00 6.00 Friday 8.00 1.00 Salary:£12.19 Holiday Entitlement:27 days per year (based on full time hours) plus Bank Holiday entitlement pro-rated for part time Contract:Permanent DUTIES AND RESPONSIBILITIES: Opening the premises and checking heat and ventilation. Preparing forms etc for clinics as necessary. Sorting of prescriptions for collection. Booking appointments both by phone and at the front desk. Using various computer software systems including the practice clinical system. Accessing computerised patient medical records for the purpose of carrying out your duties. Ensuring patients confidentiality at all time in line with practice protocols and policies. Receiving and directing patients on arrival in a courteous and efficient manner. Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions. Issuing practice information, obtaining completed questionnaires, checking completed registration forms and issuing New Patient medical check appointments. Entering data onto the computer when required. Preparing repeat prescriptions on the computer when required in preparation for doctors to sign. Filing as required to patient notes. Extracting patients notes when required by a doctor. Printing and managing patient records for removal from the practice list. Manning telephones - transferring calls accurately, booking patients in via telephone for appointments. Receiving and logging requests for home visits, telephone calls etc. Ensuring that there is an adequate supply of stationery available in the consulting rooms and reception area. Logging any messages received for nurses, health visitors, midwives and counsellors in the appropriate books. Tidying up waiting rooms & public areas including doctors consulting rooms at Upper Gordon Road Surgery. Franking post and taking it to the post-box daily also posting parcels at Post Office as and when necessary. Photocopying documents and shredding documents no longer required. Locking up & securing the premises at night and carrying out the various checks this procedure entails. Undertaking duties as may be determined from time to time commensurate with the range of activities described above. Person Specification Additional criteria Essential Happy undertaking a Disclosure Barring Service (DBS) check Qualifications Essential 4 GCSEs (C and above) including English and Maths or equivalent Experience Essential Knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience Excellent verbal and written communication skills Good listening and organisational skills Clear, polite telephone manner Experience of working with the public Ability to work with minimum supervision Ability to work within clear policy of confidentiality Excellent customer care skills Disciplined and organised, with the ability to work under pressure and manage own time Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate Able to collect and collate data Desirable NHS structures and organisational relationships Experience using EMIS Web clinical system At least twelve months previous office experience Experience of working with the general public Experience of working within the NHS or general practice environment Person Specification Additional criteria Essential Happy undertaking a Disclosure Barring Service (DBS) check Qualifications Essential 4 GCSEs (C and above) including English and Maths or equivalent Experience Essential Knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience Excellent verbal and written communication skills Good listening and organisational skills Clear, polite telephone manner Experience of working with the public Ability to work with minimum supervision Ability to work within clear policy of confidentiality Excellent customer care skills Disciplined and organised, with the ability to work under pressure and manage own time Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate Able to collect and collate data Desirable NHS structures and organisational relationships Experience using EMIS Web clinical system At least twelve months previous office experience Experience of working with the general public Experience of working within the NHS or general practice environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Surrey Heath Community Providers Ltd Address 37 Upper Gordon Road Camberley Surrey GU15 2HJ Employer's website https://www.surreyheathcommunityproviders.co.uk/ (Opens in a new tab)