Company Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
Job Description
As Cluster Spa Manager, you will manage the Spa Department for two properties - Anantara Maia Seychelles Villas & Avani+Barbarons Seychelles.
Job Purpose
The Cluster Spa Manager leads to achieve sustainable growth through analysis of business performance, generate demand, and develop and maintain mutually beneficial relationships with business partners, guests, and employees.
Area Responsibilities
1. The spa is consistently operating to agreed standards.
2. The spa operates with maximum profitability.
3. Relationships with all business partners are maintained and nurtured to mutual benefit.
4. The Anantara spa brand integrity is reinforced within all interactions of all employees.
5. Spa Employees are continually developed and challenged to maximize their potential.
6. The spa benefits from high capture rates through self-generated demand.
Key Responsibilities
1. Spa Operation:
1. The guest experience is consistent.
2. Ambience, special touches, and guest interaction are reviewed and corrected whenever they do not meet the required standards.
3. All materials and supplies needed to operate to the required standards are available without interruption.
4. The Spa’s operational and financial figures are reported punctually and accurately.
5. The spa generates sufficient client feedback to provide relevant and reliable guest satisfaction data.
6. The Spa’s operations manual is frequently reviewed and updated. All aspects of manuals are implemented and monitored.
7. Regular communication in the form of conference calls, meetings, and workshops with relevant personnel is in place.
8. All business units receive an appropriate number of visits per year to support business performance.
2. Business unit performance with maximum profitability:
1. All business has an annual budget and follows up on their business performance against the budget on a regular basis.
2. All unit managers analyze their P&L statements and take appropriate action to positively impact their results.
3. National and local promotions are developed, implemented, and monitored to enhance revenue.
4. Spa capacity (Facilities, therapists) are scheduled to achieve maximum utilization.
5. All spas realize sales potential through effective visual merchandising and appropriate training activities.
6. All products and treatments are priced to sell and are in relation to each spa’s client base.
Additional Responsibilities:
* An effective succession planning and mentoring scheme is in place to support individual growth and company expansion.
* To have a complete understanding of and adhere to the company’s policy and procedures.
* To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health, and safety.
* To report for duty punctually and wear the correct uniform with the name badge at all times.
* To carry out the other duties as assigned by the management team.
* To establish good relationships and rapport with guests and colleagues.
* To ensure cleanliness and hygiene in work areas.
Qualifications:
* Bachelor’s degree in Business and/or Hospitality Management.
* At least 3 years of experience as Spa Manager in a 5-star spa.
* 2 years of multi-unit experience.
* Spa therapy knowledge, presentation skills.
* Keen on P&L.
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