The Fundraising Support Assistant will: Provide effective and high-quality stewardship to our donors and supporters Respond to enquiries on time (by phone, email or in person) about fundraising and events ensuring that enquiries are dealt with appropriately Acknowledge and thank supporters within agreed timescales and processes Update and help manage our CRM database, logging details on a daily basis including financial information ensuring this is within the data protection guidelines Manage weekly reports for various fundraising campaigns to monitor success Work with supporters to provide fundraising materials and advice/information for their fundraising events Support the fundraising team to help deploy fundraising initiatives and campaigns on time Record and update non-financial information provided by supporters, such as Gift Aid declarations, data protection outputs, in memoriam tributes, legacy pledges and other personal information Assistant with the recruitment and supervision of office volunteers