As an Intensive Housing Management Officer (IHMO), you will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focusses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. If you’re driven to make a meaningful impact, this is the opportunity for you Havering Complex Needs Pathway: Offers support to 23 residents across five services for individuals with low to medium-level complex needs. The pathway is designed to support residents and participants in the Havering Borough in reintegrating back into the community and preparing for independent living. This role would be a floating officer based in the Havering borough, supporting the numerous services that provide intensive housing management support. Shift Pattern: 37.5 hours per week, 9:00 AM -17:00 PM or 13:00 PM - 21:00 PM Monday - Sunday, Onsite. WHY YOU WILL LOVE THIS ROLE This role is ideal for someone who thrives in a people-centred environment, enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. What are we looking for? Previous experience and knowledge within a supported housing management setting Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs Ability and willingness to show flexibility in working patterns, responding to the needs of the service and residents Understanding of the housing and social needs of people with multiple and complex needs What we offer 25 days annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing Eligibility to register with Blue Light Discount Card Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge.