We are recruiting an Operations Supervisor for our client located around the Heathrow area. Must have knowledge of all modes, Air, Sea, Road, both Import and Export and have managed staff ( Supervising 10 staff ) Salary £40/50k Duties Include: Involved in day-to-day operational activities. • Client Liaison and escalation point for problems. • Effective and efficient supervision of the operational team. • Ensure service levels are maintained. • Support the team in their daily duties. • Address failures and analyse root cause. • Analyse trends on conformance failures to implement change. • Deal with non-standard issues as they arise. • Train new staff in company procedures. • Empower staff and encourage progression. • Identify and implement new procedures. • Identify potential sales opportunities and signpost them to the correct departments. • Support the Operations Manager. Key Skills Minimum 3-5 years supervisory experience • Clear communications skills, with the ability to influence others. • Leads by example, encouraging and coaching others to communicate effectively with the right people, at the right time using the right medium. • Able to present arguments in a grammatically correct, structured and easily understood way. • Is personally committed to and actively works to continuously improve themselves. • Able to build relationships with team members, along with celebrating and rewarding success. • Confidence to make innovative changes to achieve business success. Experience at a small/medium size forwarder is vital. Knowledge of all modes Air, Sea, Road Import and Export. Must be willing to check emails/monitor out of hours. Good communication skills/people person. Organised. Calm under pressure. Knowledge and experience of AEO The Package • Monday to Friday 9:00am – 5.30pm, 1hr lunch • Annual leave; 20 days plus bank holidays. • Pension scheme