Administrative and Support Officer- Part Time
Title: Administrative and Support Officer Part Time– Belfast Hub
Location: 2nd Floor Albany House, 73-75 Great Victoria Street, Belfast, BT2 7AF
Hours of Work: 22.5 hours per week 08:45am to 17:00pm with a 45-minute unpaid lunch break working pattern to be agreed
Duration: Permanent
Salary: £22,308 FTE Per annum pro rata (currently under review)
Purpose:
Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own initiative, you will also work well as part of a team.
The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process.
Volunteering: Victim Support Northern Ireland is a volunteer delivered service. In respect of this we encourage an ethos of volunteering throughout the organisation.
Qualifications and Experience:
* 5 GCSE’s /O’ levels / Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment
* Or Five years’ experience in the provision of an effective administration service in an office environment
Skills and Experience:
* Proven organisational skills in an office environment
* Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods
* Experience of both internal and external stakeholder engagement
* Experience of dealing with confidential information - both verbal and written
* Experience of dealing sensitively with people in emotive situations
* Proven record of valuing accuracy and attention to detail within your work
* The post holder must be proficient in the use of Microsoft Office packages
* Experience of inputting data into an organisational case management system and applications
Desirable Criteria:
* Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous
* Experience of addressing issues arising from working with the general public
* Experience of operation in a Volunteering organisation would be advantageous
* Knowledge of Northern Ireland Criminal Justice sector would be advantageous
* Experience of supporting victims of hate crime to access support
We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.
Closing Date: Thursday 3rd October 2024 no later than 12Noon
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