Scheduler
At Lanes Group, nothing is more important than the health, safety, and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectively.
Strong leadership is at our heart, supporting our people to ensure they are engaged with purpose, rewarded and recognised while delivering operational excellence as a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery.
In this critical role, we ensure our organisation is known for being the best in everything we do, leaving a legacy of absolute quality and compliance, and keeping our promises at all times is our absolute mantra.
We are looking for a proactive Scheduler to join our emergency response team, making sure our engineers reach customers in their hour of need when they are experiencing sewer and drainage problems.
Position: Scheduler
Location: Customer Solution Centre, Slough, Berkshire
Job Type: Permanent, full-time
Hours: 4 days on, 4 days off, 38.5 hours per week, earlies and lates.
Salary: £24,000 per annum
Benefits: 23 days holiday (including bank holidays); health cash plan; onsite parking; onsite restaurant; auto enrolment pension scheme; friendly working environment.
STRICTLY NO AGENCIES PLEASE
Responsibilities:
* Allocate all works associated with the waste water network within service level agreements and as promised to the customer on behalf of Thames Water.
* Ensure all work is allocated to Field Staff to enable KPI’s, Customer promises, and productivity targets to be met and customers are updated where delays occur.
* Ensure full compliance via WNS work checking and raise follow-on activities via VISTEC as required.
* Provide assistance, support, and guidance on all customer-related issues as they arise and escalate issues to Senior Scheduler in a timely manner.
* Support the development and implementation of a comprehensive scheduling regime that aligns with the Client’s Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.
* Ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements.
* Be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.
* Undertake any other work as reasonably required by the Customer Operations Manager or Senior Scheduler.
* Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible.
* Be part of high-performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
* Ensure all H&S, HR and other Lanes Group Plc policies are fully adhered to.
* Establish positive and productive client relationships, ensuring regular, constructive two-way communication.
* Ensure all resources are utilised effectively - maximising output whilst minimising cost.
* Act as a customer champion supporting the design and implementation of customer experience initiatives.
* Anticipate future operational or compliance risks, mitigating or escalating as required.
* Ensure end-to-end process compliance, identifying and removing blockers and ineffective ways of working.
If you thrive working in a fast-paced environment, where no day is the same, whilst delivering the best in customer relations, then this is the role for you.
About you:
The ideal candidate will:
* Be hard-working and respectful.
* Comply with health and safety standards.
* Have great interpersonal skills to create relationships with the team, engineers, and the wider Lanes Group network.
* Have basic knowledge of both Microsoft 365 and Google Suite.
* Have solid communication skills (both written and verbal).
* Be resourceful and proactive.
* Multi-task, prioritise, work under pressure and on own initiative.
* Have the ability to deal with people at different levels.
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.
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