LINK Clinical Partnership Manager (Hertfordshire, East Anglia, London, Kent, Sussex)
Wound Care
Applicants must be able to demonstrate their right to work in the UK
At HARTMANN, we’re all in to help, care, protect and grow. We support healthcare professionals, allowing them to focus on what really matters: positively impacting people’s lives. We realize solutions that make a difference, and with your commitment, you can grow in your job every day. At HARTMANN, we believe in the difference you can make.
Duties & Responsibilities
* Work with the Healthcare Partnership Manager in delivering the LINK elements of the VANTAGE 360 platform, developing partnerships that leverage HARTMANN solutions.
* Support both internal & external customers with up-to-date clinical information relating to the Wound Care therapy areas related to the HARTMANN brand operating areas.
* Identify relevant KOLs (advocates and rising star customers) across the region and develop a plan to engage with them for the benefit of HARTMANN.
* Plan, organize, and execute LINK events regionally to deliver keynotes and clinical exchanges to further leverage the use of HARTMANN solutions.
* Identify and develop best practices with the use of HARTMANN solutions in the form of case studies, medical journal writing, poster presentation, and clinical forum presentations.
* Deliver clinical presentations relevant to HARTMANN solutions supporting the Healthcare Partnership Manager to develop brands within NHS protocols.
* Provide support for local evaluations of HARTMANN brands and ensure that customers recognize the value of HARTMANN products and services.
* Support the HARTMANN international LINK program by developing advocates to speak at an international level.
* Facilitate pathway workshops to support NHS objectives in improving patient care and supporting appropriate use of HARTMANN brands.
* Coordinate and deliver wound care education internally and externally at both regional and national levels.
* Liaise on a clinical basis with prospective and existing customers to monitor clinical satisfaction.
* Provide the necessary support to enable successful pre/post-sale demonstration and evaluation of the product range.
* Share best practices and appropriate market intelligence with team colleagues to ensure customer expectations are met or exceeded.
* Develop good business relationships with regional Key Opinion Leaders.
* Utilize the Salesforce database, appropriate reports, and training plans.
* Communicate all relevant customer information including product and customer-related issues and sales opportunities to the TSMs, Marketing Team, and other relevant departments.
* Maintain and improve individual clinical and product knowledge, reinforcing their role as a key resource for customers and colleagues alike.
* Project a professional and ethical company image at all times in front of customers and colleagues.
* Ensure data privacy is in line with GDPR regulations including appropriate collection, storage, and transmission of any customer data.
Other Duties
* Ensure compliance with all relevant company policies and procedures.
* Carry out any other duties commensurate with the post as required.
* Variations to the job description may be required from time to time, and when this arises, there will be a discussion with the post holder.
Additional Note
* To maintain the vision of market leader and remain up to date, it is important that the Clinical Partnership Manager remains clinically validated. Revalidation is the responsibility of the individual. However, to ensure the CPM remains a registered clinician, HARTMANN will support revalidation with ongoing clinical experience in the form of an honorary contract and access to clinical updates such as medical conferences.
Person Specification
Essential
Qualification:
* Registered Nurse / Clinician with current UK Registration.
* Tissue viability experience or equivalent Specialist Nurse / Podiatrist (band 6 upwards).
Experience
* Specialist in wound care therapies which may include compression, tissue viability, burns, vascular, lymphedema, leg ulcer, diabetic foot ulcer, podiatry.
* Knowledge of the changing NHS.
* Ability to demonstrate sound clinical training skills.
* Strong clinical knowledge within the primary and secondary care environment.
Skills & Attributes
* Ability to effectively build strong relationships.
* Natural curiosity.
* Effective presentation, oral and written communication skills.
* Excellent judgment and decision-making abilities.
* Ability to handle complex information and stay up to date within the clinical environment.
* Ability to monitor and make suggestions regarding product supply.
* Project a professional and ethical company image always in front of customers and colleagues.
* Excellent customer service skills.
* Awareness and understanding of the product adoption process within the NHS.
* Ability to work accurately to strict deadlines.
* Excellent planning and organizational skills.
* Excellent interpersonal skills with the ability to influence others.
* Clear communication skills with the ability to communicate at all levels.
* Conscientious approach to work.
* Ability to multitask and handle multiple projects.
* Good customer orientation and problem-solving skills.
* Flexible attitude and ability to handle changing priorities.
* Team member, willing to act on behalf of the team.
* Mature and controlled reaction to pressure of work.
* Computer literacy with a good working knowledge of Microsoft Office, PowerPoint, Excel, and Outlook.
* Valid UK Driving Licence (maximum 6 points).
Desirable
* Evidence of writing for publication – case study, article, poster presentation.
* Service lead.
* Industry experience.
Shape a career that’s focused on healthcare customers, fit for the future, and grounded in a culture of trust and openness. Apply now via our online platform.
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