Role Purpose To lead a team of subject matter experts within Reward Delivery, ensuring that business and regulatory requirements are met. This will be achieved through: The leadership of the team to deliver service excellence and an enhanced candidate or colleague experience Developing strong and meaningful relationships with stakeholders that drive value through clear objectives, effective prioritisation, accurate data, and continuous improvement Creating and enabling a culture that delivers accountability, openness, and improvement Ensuring that future initiatives, plans, and activities are robustly planned and prioritised to ensure accurate and timely delivery The role holder will lead and develop their team, ensuring that appropriate capacity, expertise, knowledge and skills are in place. They will lead the smooth delivery of the service while driving a great candidate experience - creating processes and a culture that supports candidates, through positive interactions and help through the preboarding process The Team Leader will also take accountability for ensuring legislative controls are in place and will support inspections and audit activities Principal Accountabilities Act as a delivery manager, driving performance against defined milestones and KPIs Take accountability for the service standards of the team, performance managing delivery to ensure satisfactory quality and a positive stakeholder experience Own the relationship with key stakeholders, including internal departments and external resourcing partners Ensure that systems and processes enable the effective delivery of the scope and quality of service, leading and embedding change as required Use data and trends to identify key priorities and activities that drive performance. Take accountability for system data quality and ensure an auditable trail of documents and actions Deliver continuous process improvement and the use of further system automation. Qualifications and Experience Strong people management skills, with the ability to create a positive, fast-paced, service-focused team culture Demonstrable experience leading, developing and retaining teams Demonstrate clear subject matter expertise in the Reward Delivery function Effective influencing and stakeholder management skills, with excellent interpersonal skills and the ability to communicate well with stakeholders at all levels (both written and verbally) Strong organisational skills, with the ability to plan, prioritise and work to strict deadlines Collaboration skills to work cross-functionally and with multiple stakeholders Ability to adapt and embrace change in a fast-paced changing environment Ability to operate in a dynamic and changing environment, be self-motivated and driven to achieve results Strong resilience, with the operational capability to deliver a great service Driven to achieve results within tight deadlines, with a flexible agile attitude Comfortable with ambiguity and managing through changing priorities ADZN1_UKTJ