We are looking for a highly motivated individual to provide essential non-clinical support to the PICS medical team at Lings Bar Rehabilitation Wards (Castle, Forest and John Proctor). You will play a key role in coordinating care between PICS, NHFT and other providers, supporting safe and effective care for residents during their stay and ensuring smooth transitions back to their usual care providers. Working as part of a small team of GPs and ANPs, you will contribute to delivering high-quality, patient-focused care.
Main duties of the job
KEY RESPONSIBILITIES
* Streamline clinical efficiency: enhance patient flow, reduce clinician time on non-clinical tasks, and support shorter stays in rehab wards through efficient correspondence management and prioritization of tasks.
* Collaborative, patient-focused care: Build strong links with GP practices, service colleagues, and communities to deliver integrated care, including arranging follow-ups, coding, and referrals while demonstrating flexibility and compassion.
* Comprehensive administrative support: Assist GPs with clinical coding, arranging tests, handling forms, and liaising with external agencies to ensure seamless patient care and continuity.
KEY REQUIREMENTS
* GCSE English and Maths Grade C and above or equivalent.
* Ability to follow policy and procedure.
* Able to work as part of a multi-disciplinary team.
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solutions through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
* NHS Pension 2015 Scheme (subject to eligibility).
* Alternative government-based scheme (subject to eligibility).
* Generous annual leave entitlement which references NHS Agenda for Change and recognizes previous NHS service, starting 35 days pro rata (including bank holidays).
* Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions.
* Access to education and training opportunities, depending on your role.
* Working in a multi-disciplinary team with support from a wide variety of professionals.
* A flexible approach to a work-life balance.
* Cycle to work scheme (subject to eligibility).
* Access to Blue Light Card scheme.
* All staff events and conferences.
* Free parking across many sites.
* Personalized induction into the company and job role.
Job responsibilities
KEY RESPONSIBILITIES
* Improving patient flow within working hours, increasing the time efficiency of clinician time.
* Support reduced length of stays within dedicated rehab wards.
* Reduce time spent by clinicians on managing correspondence and non-clinical activities related to patient care on the three wards.
* Develop links with local GP practices, colleagues within the service, and local communities to ensure delivery of integrated, patient-focused care, demonstrating flexibility in the role and a caring attitude towards patients.
* Sort clinical tasks and prioritize for the GP in terms of actions.
* Input and arrange clinical follow-ups and ensure QOF coding is up to date for the patients before being discharged to their normal care provider.
* Extract all information from clinical letters that needs coding and add to notes.
* Arrange appointments, referrals, tests and follow-up appointments for patients.
* Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign.
* Help the GP liaise with outside agencies.
* As this is a new initiative, the full responsibilities will be confirmed in due course.
Confidentiality
* In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* The post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers.
* Information relating to patients, carers, colleagues, or the business of the Practice may only be divulged to authorized persons in accordance with the Practice policies and procedures relating to confidentiality.
Professional Development
* Participation in an annual individual performance review.
* Taking responsibility for own development, learning, and performance.
* Attend all relevant mandatory training.
* Inform the manager of any concerns regarding the role and any professional development needed.
* Be aware of own professional boundaries.
Quality
* The post-holder will strive to maintain quality within the Practices.
* Alert other team members to issues of quality and risk.
* Work to practice protocols.
* Apply infection control measures within local and national guidelines.
* Assess own performance and take accountability for own actions.
* Contribute to the effectiveness of the team by reflecting on own and team activities.
* Work effectively with individuals in other agencies to meet patients' needs.
* Effectively manage own time, workload, and resources.
Communication
* The post-holder should recognize the importance of effective communication within the team.
* Communicate effectively with other team members.
* Be familiar with all mediums of communication such as email, tasks, and telephone.
* Communicate effectively with patients and carers.
* Recognize people's needs for alternative methods of communication and respond accordingly.
Person Specification
Qualifications
* Please provide details of your CPD, using examples where necessary.
Knowledge and skills
* Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Personal Qualities
* Please provide details for why you would be a great fit for this role and why you have decided to apply.
Experience
* Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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