Private Client Consultant (Must have client book) Full Time - Exchange
Job Introduction
Job Description
A bit about the role:
As a Private Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. Equipped with a clienteling mindset, you proactively seek opportunities to elevate the experience for customers shopping across the store while nurturing the relationship with existing clients in an authentic way. A member of the Retail team and a trusted advisor to your clients, you are knowledgeable on all things Selfridges from our extraordinary product offering to our exciting range of services and exclusive events.
As a Private Client Consultant, you will:
1. Focus on building a credible client book by nurturing existing client relationships and proactively recruiting new clients from across the shop floor.
2. Engage clients in the world of Selfridges and encourage frequency by introducing clients to new products and experiences across the store.
3. Host appointments booked online by our customers and focus on getting to know the customers better and proactively following up to build relationships and drive retention.
4. Create the extraordinary by delivering the Selfridges Experience to your customers by actively engaging them around the VIP programme and encouraging them to attend events.
5. Be responsible for preparing areas for hosting clients, maintaining housekeeping standards, and having refreshments ready for their arrival.
6. Advise your clients on the latest products and trends across divisions through different service propositions.
7. Elevate the client experience by working confidently and collaboratively with brand partners and team members.
8. Be flexible and support the front of house team to deliver extraordinary service.
A bit about you:
1. A great communicator who personalizes all communication with clients.
2. A sales and service expert acting as a personal concierge to clients.
3. Connected, understanding the importance of building relationships across teams.
4. Tech savvy, embracing clienteling tools to manage your client book.
5. Curious, seeking to discover more about clients and deepen connections.
6. Detail-oriented, noticing even the smallest details for an excellent experience.
7. Knowledgeable, staying ahead of the latest trends and expanding product knowledge.
8. Flexible, responsive to business needs and taking responsibility for tasks beyond expectations.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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