Regional Engineering Manager Company HSB Location Brighton, United Kingdom Job Purpose We're looking for a Regional Engineering Manager to lead a group of Engineering Surveyors across a designated geographical area. This is your opportunity to take on a pivotal role, ensuring the seamless delivery of services in line with our service level agreements while driving operational excellence. Key Responsibilities - To manage and lead a team of surveyors. Managing engineering competencies to ensure day to day work is carried out to the highest standards. - Develop and implement the regional operating plan designed to exceed the KPIs and SLAs for operations with regards to both quantitative and qualitative measures. - To communicate regular updates on regulations where necessary ensuring they are effectively adhered to. - Manage staff, oversee work schedules and assign specific duties to ensure compliance with Health & Safety legislation, environmental and Quality policies, procedures and company policies. - To have detailed knowledge of the legislative, contractual and operational requirements for all areas of in-service examination. - To provide site and management support to field staff as and where necessary. - To undertake staff reviews including appraisals, periodic competence assessments and performance management programmes and manage any issues arising from these. - To ensure that inspections are being carried out diligently, timeously and in accordance with the QA System. - To lead and manage customer complaints within your geographical area. - To undertake initial response regarding any Engineer Surveyor discipline or performance issues where this falls below expectations. - To undertake initial response regarding any Engineer Surveyor sickness or absence issues if they occur, ensuring booked examinations are reorganised and appropriate resource is provided when necessary. - To resolve any operational problems in any of their Surveyor areas and to liaise directly with clients and Operations Manager when necessary. - To ensure the client's statutory requirements are met, where applicable in respect of the Company's responsibilities. - To ensure that all plant within the region on the contract schedule is examined in accordance with accepted codes of practice and appropriate thoroughness. - To maintain an up to date working knowledge of technical developments and changing Engineering Standards and Approved Codes of Practice in the particular service areas. - To employ the Company QA Systems on all service areas. - To review and monitor resource levels within own and adjacent geographic areas, ensuring adequate and appropriate cover for all examination types in discussion with the Operations Manager and other REMs. - To ensure that Engineer Surveyors allocation are correctly sized. - To ensure that vehicle mileages and travel times are verified and signed off in line with the Company expenses and travel policies. - To ensure that Health and Safety is adhered to in line with policy. - To participate in the recruitment process for additional resource where necessary. - Maintain effective working relationships across internal stakeholder groups. - To lead on projects as required by the Operations Manager. - To undertake any appropriate, additional duties delegated by the Operations Manager as and when necessary. Key Skills and Experience - To have (or be in the process of attaining) a minimum of a level 4/5 Management Leadership Qualification or equivalent and relevant experience within an Engineering discipline. - Strong customer communication skills are essential, and the confidence to make professional judgements. - Strong stakeholder management and engagement experience - Good commercial and financial acumen - Ability to understand, manage and deliver KPIs - Self-organisation - Proficient knowledge of MS Office and Apple products - Clear understanding of industry protocol - Proven track record of successfully managing regional teams - Knowledge of statutory regulations - LOLER, PUWER, PSSR, COSHH (Desirable) Qualifications and Educational Requirements - GSCE maths and English (or equivalent) - Level 4/5 Management Leadership Qualification Personal Attributes - Self motivated - Organised - Confident - Customer focused - Holder of UK Driving licence - Flexible Approach - Excellent Communicator