Ensuring the customers' voice is embedded at the heart of our decision making and reflected in the way we deliver our services.
* Support the community engagement manager to deliver a range of customer engagement activities.
* Helping to deliver the customer engagement expectations set out in the Regulatory Consumer Standards, Social Housing Act and the Building safety Act.
* Promoting the outcomes of engagement both to customers and colleagues through a range of communications channels.
* Providing administrative support to all bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.
* Building relationships internally to ensure the successful delivery of our customer engagement strategy.
Customer or community engagement experience in a similar people focused role.
* Knowledge of the social housing sector.
* Excellent interpersonal skills and ability to build rapport easily with a diverse range of people.
* Excellent project planning and organisational skills
* Experience of community consultations and gathering feedback.
* Confident in analysing data, writing reports and demonstrating outcomes and impact.
* Excellent verbal and written communication skills and record keeping.
* Confidence to work independently and manage own workload. The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha's operating areas.
A competitive salary of £30,400 per annum pro rata (£20,540.54 Actual)
* 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service)
* A generous contributory pension scheme
* Enhanced family leave
* Private health care
* Free life assurance
* Access to an extensive suite of wellbeing services and tools including a digital gym
* Opportunities for learning and development
* Discounted gym membership
* Retail discount scheme
* Hybrid Working