Customer Service Administrator / Representative
You will support the Customer Service team with general administration duties and contribute to the smooth running of the department, ensuring that the Company’s standard of service is met and adhered to at all times.
Main Duties:
1. Handling customer enquiries and complaints by telephone and email
2. First point of contact for Customer Service calls
3. Responsible for booking items in and out of service
4. Photographing items carefully and accurately for servicing
5. Contributing to the smooth running of the technical administrative function within the business
6. Ordering product certificates and guarantees
7. Managing all website enquiries relating to Customer Service
8. Invoicing Retailers and end users
9. Creating estimates and liaising between the department and Head Office
10. Maintain up to date records and database
11. Daily use of Microsoft Outlook and Excel & SAP (Training provided for SAP)
12. Handling stock deliveries and maintaining stock levels for the department
What we are looking for:
1. Exceptional customer service skills, including experience in handling complaints
2. Excellent communication skills, both written & verbal, and a confident telephone manner
3. Ability to read and interpret documents with a technical aspect, such as spreadsheets, estimates and invoices
4. Ability to work in a fast paced environment and manage in pressured situations
5. Well rounded organisational skills and the ability to work well on your own initiative or as part of a team
6. Strong working knowledge of Microsoft Word, Outlook & Excel is essential
7. SAP knowledge is desirable but not essential
Hours and Benefits:
1. 9am – 5pm Monday to Friday, office based in Chalfont St Peter.
2. 22 days annual leave (rising to 30 days with length of service) plus UK bank holidays and Christmas shutdown
3. Company Pension (8% employer, 3% employee), salary sacrifice optional
4. Private Healthcare and Dental Care
5. Life Insurance and long-term sickness benefit after two years of service
6. Competitive salary plus a good range of company benefits
To apply please send your CV and covering letter.
Due to the volume of applications received, only those selected for interviews will be contacted.
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