Overview
The role is designed to support the sales manager to coach, guide, and inspire the Sales team to achieve personal and team goals & KPI’s. In addition, lead by example, ensuring effective handling of all sales generated enquiries across all our advertising media and platforms and provide development and guide through to career progressions.
Key Responsibilities
1. Support the sales manager to build a thriving and strong team culture.
2. Focus on building relationships, with constant recognition, ongoing feedback, open communication to help team bond, perform to their best remotely, have fun, whilst interacting with each other and being productive.
3. Assist the Sales Manager to execute a strategic sales plan.
4. Develop skills continuously to ensure there is a high level of selling skills and customer service during the end-to-end sales journey.
5. Ensure the Company KPIs are met personally and as part of the sales team.
6. Hold daily meetings with the sales team in manager's absence to agree and set objectives and monitor throughout the day.
7. Develop own skills continuously for recruiting, training, and leading team members to success.
8. Ensure the use of effective sales skills and tactics to meet KPI’s.
9. Make decisions and take control of situations that arise in an ever-evolving industry by showing persistence, changing priorities, reorganising, and adapting to situations.
10. Provide training opportunities, coaching, guidance, and interactions to support and set personal development plans to ensure employees achieve goals and strive towards career progression.
11. Have thorough knowledge of all marketing media, emerging trends, and all social media platforms to handle all generated enquiries effectively and consistently whether through call, chat box, or email enquiry.
12. Be involved with any other ad-hoc projects/activities as may be required from time to time.
Skills and Experience Required
1. Demonstrable track record of working in a customer-focused environment and achieving targets, with a minimum of 2 years’ experience in a similar role.
2. Essential knowledge and experience of the travel industry with a good understanding of both package and dynamic package holiday sales.
3. Demonstrable record of achieving personal KPI’s, with the ability to sell confidently and turn enquiries into sales.
4. Proven record of people management with the ability to lead, manage, and develop a multi-disciplinary team.
5. Ability to create and maintain a positive, enthusiastic working environment in order to drive and maximise sales opportunities.
6. Ability to prioritise workload for self and team.
7. Ability to multi-task.
8. Ability to work on own initiative with limited supervision.
9. Excellent strategic and analytical skills, with the ability to interpret relevant management information.
10. Outstanding influencing and negotiation skills, at all levels.
11. Excellent verbal and written communication skills.
12. Ability to build strong and effective relationships with a wide range of people across all levels, both internally and externally.
13. Excellent organisational skills with strong attention to detail.
14. Ability to use Microsoft packages – e.g. Word, Outlook, Excel.
15. A passion for results and a genuine desire to achieve, both personally and as part of a successful team.
General
1. To undertake any other duties that may fall into the job criteria.
2. To follow all Company policies and procedures including health and safety.
3. To treat all employees, customers, and suppliers with dignity and respect.
4. To ensure the Company values are demonstrated at all times.
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.
Job Types: Full-time, Permanent
Pay: £24,500.00-£25,500.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Additional leave
* Casual dress
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Work from home
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability
Experience:
* Microsoft Outlook: 1 year (required)
* Customer service: 1 year (required)
* Travel Sales management: 2 years (required)
* Travel Sales: 2 years (required)
Work Location: Hybrid remote in Newcastle upon Tyne
Reference ID: ILEASM211024
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