About the role
As a Service Controller Specialist, you will be assisting the ITSM Process Owners with the day-to-day operation, maintenance and improvement of the Service Management processes. Leading major incident management response, which will include setting up a major incident bridge, assessing business impact, leading the major incident call and sending communications.
Shifts
Monday – Friday (37.5 hours per week)
The must-haves:
1. Strong ITSM experience
2. Change management
3. ITIL V3 or V4 qualification
4. 3–4 years of relevant experience in an IT environment
5. Incident Management experience
6. Strong problem resolution skills and a can-do attitude
7. ServiceNow
What’s in it for you?
1. This is on a contract until 31/03/2025.
2. A day rate, in-scope IR35, up to £500.00 (via a Hays approved umbrella company)
3. This role provides hybrid working access from the comforts of your own home and only going to our state-of-the-art office in Cambridge.
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!
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