Time left to apply End Date: March 28, 2025 (30+ days left to apply)
job requisition id JR10002198
Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.
We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.
Pay Range
Job Description
We are seeking a dedicated and detail-oriented Delivery Consultant to join our team. The ideal candidate will be responsible for ensuring smooth project operations and client satisfaction through various stages of the project lifecycle.
Key responsibilities include:
1. Client Feedback Management: Gather and manage client feedback at key points throughout the project, not just at project closure.
2. Consultant service calls: Throughout the duration of the project.
3. Client Engagement: Encourage clients to sign up for the new YPO.
4. Exit Meetings: Conduct exit meetings to capture consultant feedback for marketing purposes and retention data analysis.
5. Contract Audits: Perform regular contract audits to ensure compliance and accuracy.
6. Extension Management: Chase extension signatures and manage IR35 re-determinations at extension points.
7. Financial Tracking: Track financial envelopes and budgets to ensure project financial health.
8. Project Reporting: Support the creation of project summary and success reports.
9. Cross-Selling: Identify opportunities to cross-sell products and services (land and expand).
10. Onboarding: Send onboarding packs and lead onboarding sessions for new clients and team members.
11. Equipment Management: Ensure the return of equipment at the end of projects.
12. Change Requests: Support with change board requests and manage the process efficiently.
13. Purchase Orders: Chase and manage PO numbers to ensure timely procurement.
The following key skills are essential:
1. Communication Skills: Strong verbal and written communication to interact effectively with clients and team members.
2. Organisational Skills: Ability to manage multiple tasks and projects efficiently.
3. Attention to Detail: Ensuring accuracy in contract audits, financial tracking, and documentation.
4. Client Management: Experience in gathering and managing client feedback and conducting onboarding sessions.
5. Project Management: Familiarity with project management principles and tools.
6. Analytical Skills: Ability to analyse data from exit meetings and financial tracking for informed decision-making.
7. Problem-Solving: Proactive in addressing issues such as chasing signatures, PO numbers, and equipment returns.
8. Sales: Identifying opportunities for cross-selling products and services.
9. Adaptability: Flexibility to support various project needs, including change requests and IR35 re-determinations.
10. Team Collaboration: Working effectively within a team to support project success.
Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.
Why work here?
We’re never afraid to ask, “What’s next?”
Inspiration comes from knowing the work you do really matters and, as trailblazers in our field, the value of what we do every day is obvious. We are a family business with a rich history and a purpose of improving lives through work, for people and organisations worldwide.
Our inclusive and collaborative approach, combined with an unwavering belief in our long-standing core values, means that we genuinely trust and work hard for each other. We have built a dynamic culture where individual achievement is celebrated and succeeding as a team is revered. A supportive environment, where careers are developed and futures are forged.
Feel what it’s like to truly belong.
About Us
Our story
In the early 1960s, Reed pioneered specialist recruitment in the UK. Seven decades on, we have become the world’s largest family-run recruitment business, with offices spanning across the UK, Europe, USA, the Middle East and East Asia.
With access to the UK’s largest candidate database and expertise across 20 specialist sectors, we are committed to ensuring that people are at the heart of everything we do to ensure we fulfil our purpose: improving lives through work.
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