We are currently looking for a passionate Conference & Events Manager to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you!
Who you are!
What do we expect from you?
1. To maximise Sales opportunities to achieve budget & revenue targets.
2. To ensure all enquiries are responded to within 4 hours of receipt, making sure the clients receive the correct information requested in a clear, well-presented manner.
3. To ensure all enquiries are chased within the time-frame agreed between the clients and Bankside and that details are accurately recorded into Opera S&C.
4. To ensure all contracts, deposits & event details are handled efficiently, to ensure deadlines are met.
5. To ensure all data on accounts and guests profiles is correct and up-to-date in PMS.
6. To quote according to hotel guidelines, ensuring information is correctly input into the system immediately.
7. To arrange & conduct site-inspections and educational trips for clients, to promote all aspects of Bankside’s offerings.
8. To maintain a high level of product knowledge & awareness of in-house business and clients.
9. To develop & maintain good working relationships with clients, to achieve consistent, efficient service - both for new and returning customers.
Be Natural
We want our people to be themselves, genuine and non-scripted. We give you the space to be yourself, so show us who you really are!
Make It Easy
Be flexible; respond quickly and positively to the changing requirements of the business. Make it easy for our guests, and your fellow team members, communicate effectively and be creative. We want our Banksiders to take charge and change the game. Take personal responsibility and initiative to resolve niggles in your own way.
Belong
Show love towards our guests and your team! We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel. Show passion towards internal product knowledge, our local area and continuously develop this knowledge.
In return for being a great Conference & Events Manager we will treat you to benefits such as:
* Complimentary dry-cleaned uniform
* Free Meals on duty
* Medical Cash Plan
* Discounted Hotel and F&B rates globally with Marriott
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