Job summary Admin Support- Diabetes and Endocrinology, Band 2 (15 hours a week) Working in a administrative support role within the Diabetes & Endocrinology Department at Cheltenham General Hospital. We are looking for candidates with exceptional organisation, interpersonal skills, and the ability to work well as part of a team but also to work on their own initiative. The department is fast moving with new challenges in this evolving specialty. Main duties of the job The main duties of the job include: - Collection and delivery of notes in the department -Booking of any required appointments - Setting up and formatting letters for our team of diabetes nurses. - Filing of clinical documentation - Dealing with departmental post About us The service will offer a supportive environment for learning and development and the opportunity to build upon existing knowledge and experience in this role. The Diabetes team are a friendly department that work to a high standard to ensure we are delivering a high standard of patient care. Date posted 03 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa pro rata Contract Permanent Working pattern Part-time Reference number 318-25-T0097 Job locations Cheltenham General Hospital Sandford Road Cheltenham GL53 7AN Job description Job responsibilities Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition. Ensuring incoming post and results is sorted, any appropriate action taken and passed to the team on a daily basis. Deal with enquiries by letter/e-mail/telephone from patients, GPs, other hospitals, other consultants and management. Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc. Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork. Job description Job responsibilities Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition. Ensuring incoming post and results is sorted, any appropriate action taken and passed to the team on a daily basis. Deal with enquiries by letter/e-mail/telephone from patients, GPs, other hospitals, other consultants and management. Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc. Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork. Person Specification Qualifications Essential Educated to GCSE grade C or above (or equivalent) in literacy and numeracy Proficiency keyboard skills Desirable Experience in MS packages Knowledge and Experience Essential General knowledge of office duties. Awareness of health and safety issues, risk management and data protection. Desirable Appropriate experience in a hospital administrative role or office environment Skills Essential Good command of English, punctuation and grammar Flexible team worker Ability to work under instruction. Good communication and social skills. Ability to use own initiative Desirable Ability to deal with complex situations. Person Specification Qualifications Essential Educated to GCSE grade C or above (or equivalent) in literacy and numeracy Proficiency keyboard skills Desirable Experience in MS packages Knowledge and Experience Essential General knowledge of office duties. Awareness of health and safety issues, risk management and data protection. Desirable Appropriate experience in a hospital administrative role or office environment Skills Essential Good command of English, punctuation and grammar Flexible team worker Ability to work under instruction. Good communication and social skills. Ability to use own initiative Desirable Ability to deal with complex situations. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust Address Cheltenham General Hospital Sandford Road Cheltenham GL53 7AN Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)