Are you ready to
embark on an exciting journey in the heart of hospitality excellence? Firmdale
Hotels invites passionate individuals to become part of our prestigious team at
Dorset Square Hotel. As a Night Porter, you'll play a pivotal role in ensuring our
guests receive the exceptional service they deserve, even in the tranquil hours
of the night.
Responsibilities:
* Take the helm at our concierge desk during the
serene hours of the evening, ensuring seamless operations in the absence
of the wider team.
* Be the beacon of assistance for our guests,
handling incoming calls, assisting with luggage, and promptly addressing
guest requests with finesse and professionalism.
* Extend a warm welcome to late-arriving guests
and facilitate smooth check-in and check-out processes, ensuring a
seamless transition throughout the night.
What you Need:
* Demonstrate an unwavering commitment to
perfection, ensuring every detail is meticulously attended to.
* Infuse every interaction with warmth and
dedication, embodying our commitment to providing unparalleled service.
* Navigate through tasks effortlessly, balancing
multiple responsibilities with ease and communicating effectively with
both guests and team members.
* Thrive in a dynamic environment, whether
working independently or collaboratively as part of a team, to ensure the
highest standards are consistently met.
What
We Offer:
* Competitive hourly rate of £11.46 per hour plus service charge.
* Enjoy a schedule of 4
days on and 4 days off, providing ample time to pursue personal interests and
recharge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to Work 2024
* The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
* Manager of the Year – Helle Jensen – Cateys 2024
* Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
* Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
* Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren Street - Michelin keys
* The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: Awards & Accolades
Join us at
Firmdale Hotels, where your passion for hospitality will thrive, and your
career aspirations will flourish. Apply now to become a valued member of our
dynamic team!
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
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