Competitive Salary
Full Time position
Permanent Contract
Location: Hay-on-Wye and Knighton
5 days per week, 35 hours
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As local offices of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.
About the role:
An exciting opportunity has arisen to be an integral part of the team in our Hay and Knighton Agency. We are seeking an organised, proactive, and detail-oriented Office Manager to oversee the day-to-day operations of our Hay-on-Wye and Knighton offices. The ideal candidate will have exceptional multitasking abilities, a knack for problem solving, and an unwavering commitment to creating a productive and inviting workspace environment. This role is pivotal in ensuring that our offices run smoothly and efficiently, allowing our teams to focus on their objectives to provide exceptional customer service and support.
Key Responsibilities:
1. Manage daily office operations, including coordinating office supplies, equipment maintenance, and administrative support functions.
2. Serve as the primary point of contact for staff office-related inquiries, addressing employee needs, concerns, and requests with professionalism and confidentiality.
3. Implement streamlined processes and systems to improve workflow efficiency and enhance productivity across both offices.
4. Oversee office purchase orders and ensure compliance with organisational policies.
5. Coordinate and schedule meetings, appointments, and conferences both internally and externally.
6. Assist with onboarding new staff, including ongoing training and development, ensuring a smooth transition into the workplace in a compliant manner as set out by the NFU Mutual and Financial Conduct Authority.
7. Develop staff members to achieve personal and organisational objectives and targets.
8. Develop and maintain detailed office processes and files.
9. Foster a positive “can do” culture through employee engagement initiatives and team building activities.
What We Offer:
• Competitive salary and benefits package, retirement plans, and paid time off.
• Opportunities for professional development.
• A collaborative and supportive work culture.
If you are a motivated professional eager to contribute to a vibrant organisation and enhance office efficiency, we encourage you to apply by submitting your CV and a cover letter detailing your relevant experience and interest in this position.
About you
1. Experience within the Insurance industry preferred.
2. Experience in a relevant management role preferred.
3. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.
4. Strong organisational and multitasking skills, with the ability to prioritise workload effectively.
5. Excellent communication skills (both verbal and written).
6. Demonstrated ability to work independently and as part of a team in a fast-paced environment.
7. Detail-oriented, with a proactive approach to problem-solving.
8. Good people manager with a focus on individual and team development.
9. Full UK driving licence.
Our commitment to you:
Training and support will be provided by the Agents, NFU Mutual's Quality Development Consultant, Locum Manager, and Head Office IT and compliance departments.
Closing date for all applications: 29th November 2024.
Please note you will be employed by Mark Simpson & Sioned Davies of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles, you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people, and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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