Ready to Embark on Your Next Adventure?
Join a Growing Company with Great Prospects!
Outdoor & Cycle Concepts, one of the UK’s largest outdoor retailers, is seeking a dedicated Customer Care Supervisor to join our passionate team. As part of the Outdoor & Cycle Concepts Group, which includes Cotswold Outdoor, Runners Need, and Snow + Rock, you will play a vital role in supporting outdoor enthusiasts by delivering exceptional customer service and promoting sustainability.
How You’ll Make an Impact:
* Oversee the daily operations of the Customer Care department.
* Motivate and drive your team to consistently exceed targets.
* Identify and implement continuous improvement opportunities.
* Foster a positive and collaborative atmosphere within the department.
* Monitor departmental activities and performance metrics.
* Provide hourly performance reports and track any issues.
You’ll Fit Right In If You Have:
* Proven experience in customer service.
* Leadership experience in a similar role.
* Exceptional communication skills.
* Strong attention to detail.
* Excellent problem-solving abilities.
What’s in It for You?
* Competitive base salary of £27,800 per annum.
* Annual Bonus.
* Generous 40-60% discount on our products.
* 33 days of holiday (including bank holidays).
* Company pension scheme.
* Access to Perkbox for year-round savings on various expenses.
Apply Today and Join the Adventure!
Don’t miss this chance to be part of a dynamic team that is passionate about the outdoors and committed to delivering the best for our customers. Click APPLY NOW to take the next step in your career