South Tyneside and Sunderland NHS Foundation Trust
An exciting opportunity has arisen for a Medical Secretary within our Neurology Department. We are looking for a dynamic and enthusiastic person with a flexible approach to provide support to the Neurology clinical team, ensuring a first-class service is delivered to our patients. The post holder will ensure all administrative processes are followed in providing a streamlined service to our patients, consultants, and external agencies.
If you are passionate about supporting quality patient care within the NHS then this might be the role for you.
Main Duties of the Job
The role primarily involves typing correspondence, managing patient appointments, dealing with phone queries, managing clinical diaries and rotas, validating waiting lists alongside other secretarial and administrative duties which contribute to the efficient running of the Neurology service. This is a 36 hour post.
Minimum Requirements
Applicants should possess AMSPAR, OCR, RSA Level 3 or equivalent typing/keyboard qualification or have demonstrable proven experience in a similar role. Knowledge of medical terminology and experience in audio typing is desirable but not essential. Applicants will need excellent organisational skills, a flexible approach to work, and possess an empathetic nature to confidently deal with patient queries. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application; if these qualifications aren't listed in your application, you will not be shortlisted.
About Us
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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award-winning teams. We have a passion for research, innovation, and tackling inequalities. We are committed to respect, fairness, and civility and promote a compassionate, caring, and positive culture / working environment.
We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity, and in particular those from under-represented groups. Looking after our workforce's health and wellbeing is a priority for STSFT. We also provide access to high-quality education, training, career progression, and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support, and access to a Childcare Coordinator to help staff with childcare arrangements.
Job Responsibilities
Medical Secretary - Part Time 36 Hours Per Week
To develop and maintain an effective and quality secretarial service to a team of Consultant and other clinical staff, acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments, and external agencies as necessary, to ensure continuity of patient care.
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Please note the Trust is not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
Person Specification
Experience
* Working in a customer-focused/service environment
* Previous NHS Experience
* Previous Medical Secretarial Experience
Qualifications
* AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or demonstrable experience in a similar secretarial/administrative role
* Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent
* Knowledge of Hospital Information Systems
* Knowledge of Trust secretarial Standards
* Knowledge of NHS Waiting Time targets
Skills
* Proven interpersonal/communication skills.
* Effective organisational skills
* Committed to delivering quality patient care
* Motivated and enthusiastic - Target and results driven
Physical / Mental Ability
* To work under pressure and to tight deadlines
* To work independently or as part of a team
* To deal effectively with patient enquiries
* To use initiative to problem solve
Employer Name
South Tyneside and Sunderland NHS Foundation Trust
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