Night Concierge
Southend Young Persons Service, Stanier Close, 51 Stanier Close, Southend on Sea, SS1 2NF
GBP 13.01 per hour
36 hours per week
Sanctuary Supported Living is delighted to be recruiting for a Night Concierge at our Young Service, Stanier House, Southend On Sea.
At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.
We're a national organisation, but we're not:for:profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
No matter your job : delivering support directly or working in our offices to support our frontline teams : your work makes a difference every day.
And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Night Concierge will include:
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Being a first point of call to receive and direct all customer queries
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Developing good relationships with customers, helping them develop life skills
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Handling occasional emergency/challenging situations
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Going above and beyond to ensure an excellent service is provided to our customers
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Occasionally organising and running social activities
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Some health and safety responsibilities e.g. fire safety checks
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Ensuring the security of the service is maintained
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Writing and updating customer notes
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This role will require lone working role for the majority of the shift
Skills and experiences:
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Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
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Previous experience working under challenging circumstances
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Good communication skills
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Ability to use IT systems confidently
Are you ready to be your best?
Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:
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At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
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A pension scheme with employer contributions
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A variety of online discounts and rewards from major retailers
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Health and well:being plans
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Life assurance
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Family friendly arrangements, including opportunities for flexible working
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Tax efficient savings through our Cycle to Work scheme
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A wide range of learning and development opportunities
Job Reference:
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, dont forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.