WE ARE MOLLIE'S Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology. Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry. Mollie’s is now looking for a Diner Manager looking to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector. OUR PEOPLE The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity. We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business. You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future. Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s. REQUIREMENTS We are looking for an experienced Diner Manager to take full responsibility for the operations and performance of our Diner. This role is accountable for leading all aspects of the Diner — from strategic planning and team management to delivering an exceptional guest experience. You will oversee the daily running of the Diner, ensuring smooth and profitable operations. This includes planning and supervising the activities of a diverse team, as well as being hands-on with service delivery, performance tracking, and continuous improvement. You’ll be just as focused on creating an outstanding guest journey as you are on managing KPIs, strategising, and preparing reports. You will be the key point of reference for your team, guests, suppliers, and other departments — actively managing and developing your team to reach their full potential. The ideal candidate will: Be a strong, hands-on leader with a collaborative mindset Motivate and guide the team to operate as a cohesive, high-performing unit Maintain and raise service standards, aligning with Mollie’s brand and values Cultivate a positive, guest-focused environment that builds loyalty and reputation Previous experience as a Restaurant, Diner or General Manager is essential. A background in hospitality management or a related field is desirable, but not essential. At Mollie’s, we’re all about great experiences — and as Diner Manager, you’ll be at the heart of making that happen. KEY RESPONSIBILITIES Day-to-day running of the diner, supervising work at all levels and setting clear objectives Overseeing the recruitment, onboarding, training and scheduling of the diner team Having regular reviews with the diner team and putting personal development plans in place Consistently delivering brand standards of service to guarantee the customer journey and manage our reputation. Managing team performance and reporting on KPI’s to enhance service standards. Oversee beverage stocktakes & ordering of beverages and consumables. Ensure strict compliance with health & safety regulations. CORE STRENGTHS The supporting and development of a team Setting clear goals and objectives Advocacy of team members Coaching and mentoring Strong analytical and planning skills Organisation Communication EXPERIENCE & REQUIREMENTS Previous experience as a restaurant/diner manager in a fast paced environment and of a large team (20) is essential Fluency in English; knowledge of other languages is a bonus. A qualification in business/hospitality management is desirable but not essential. Personal License holder is preferable. SUSTAINABILITY Foster a diverse and inclusive work environment by promoting equal opportunity, diversity, and inclusion in all aspects of the business. Act as an ambassador for Mollie’s social responsibility programs, encouraging employee participation and engagement. Drive social and environmental impact by integrating sustainability practices and principles into departmental strategies and operations. BENEFITS Salary £38,500 to £50,000 per annum 30 days annual leave (Inclusive of Bank Holidays) Enhanced Company Maternity, Paternity and Adoption leave 10% Tronc Service Scheme Bonus scheme Complimentary food on shift Hospitality Rewards (Discounts Platform) Celebration Day- additional day of leave after three years of service Health and Dental Insurance Company sick pay 24 hour access to our wellness programme Mollie’s Career Pathway programme including Paid qualifications Heavily discounted food and accommodation across the brand Discount on cowshed and GHD products Length of Service Rewards Monthly awards scheme Up to £500 refer a friend scheme Birthday awards