What's involved with this role: Temporary Customer Services Officer/ Admin (Grants) Reference no: NW Leicestershire 5258652 Pay Rate: up to £13.74 per hour PAYE depending on experience 36.25 Monday – Friday, 08:45 - 17:00 This opening assignment is for 1 month City: COALVILLE Candidates with some life experience, a direct talker who is able to empathise with customers and able to ask probing questions to find out more information will be ideally suited for the role. Be part of a busy team of Customer Service Officers. After initial training you will be expected to answer calls speedily and efficiently, quickly identifying the problem and offering solutions. Be resilient and able to have flexibility in your working day. Predominantly talking to customers over the phone or face to face who are facing hardship for food and fuel. Key Responsibilities: Helping to determine the precise need and signposting where necessary. Assist wider team with other enquiries on council services such as waste collections as required. Assisting with any other duties allocated by the management team. Cover the work required for the Household Support Fund as well as supporting some vacant hours and sickness absence within the team. Experience: Experience of working in a customer facing/contact role Experience of dealing directly face to face with the public Experience of delivering an outcome focused service Proof of experience either face to face or on the phone. Skills & Abilities: Excellent communication skills (verbal and written) Effective influencing and negotiation skills Ability to operate a range of ICT software packages Able to build rapport with others quickly Able to maintain rapport with a varying range of people Able to listen to and understand customers’ needs Able to operate on own initiative Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you) – please give full details within your CV document. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address. Please feel free to apply to us directly via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please