We are seeking a highly motivated and experienced Team Administrator to join our dynamic team. This role requires excellent communication skills, the ability to work under pressure, and a commitment to delivering the best possible service for young people and their families.
As a Team Administrator, you'll be at the heart of a fast-paced and dynamic team, juggling multiple tasks to keep everything running smoothly.
The CAMHS SPA and Early Intervention Team serves as the front door to child and adolescent mental health services in Somerset, meaning no two days are ever the same.
If you're passionate about making a difference in young people's lives, we'd love to hear from you!
You'll work alongside experienced clinicians, providing essential support to our external partners as they navigate the referral process for CAMHS.
Main duties of the job
You will need to work well individually, as part of a team and be able to work flexibly, contributing to the ongoing improvement and development of the SPA and Early Intervention Services. Previous experience of working in a mental health setting would be desirable but not essential. The Single Point of Access SPA and Early Intervention EI service has been co-designed with Somerset CCG and the Local Authority to provide young people with expert help from one easy central point and is run by Somerset NHS Foundation Trust. The SPA and EI service aims to help young people before they need to access CAMHS, offering more support in the community, schools and online and by educating other people e.g. schools to help them. The SPA team will be responsible for all screening of referrals including signposting, offering information, telephone triage and where necessary face-to-face assessments to ascertain need.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Job responsibilities
Please see attached Job Description and person specification for further details of duties and responsibilities.
Person Specification
Qualifications
* Knowledge and Experience of Microsoft Office Packages.
* Evidence of a good standard of Literacy and English language skills.
* Word Processing or Typing qualification.
Experience
* Previous administrative experience.
* Experience of setting up and maintaining office systems and procedures that support smooth running of the department.
* Experience of contact with users of mental health services.
* Experience of Children and Young Peoples services.
* Working knowledge of RIO or patient record systems.
Additional Criteria
* Compassionate with exceptional interpersonal skills with the ability to communicate effectively with patients, carers, and relatives remaining sensitive and empathetic.
* Listens to others' views respecting and valuing individual patient needs.
* Professional and patient-focused approach with inspirational skills acting as a role model to colleagues and junior staff members.
* Ability to recognise and manage challenging situations in a calm and professional manner.
* Able to take instruction and direction and work effectively as part of a team.
* Ability to record and retrieve information on charts and electronic records.
* High standards of written communication skills with the ability to use email and internet.
* Organisational and time management abilities.
* Able to work independently and prioritise workload with some supervision.
* Excellent interpersonal and communication skills both written and verbal.
* Ability to use tact with clients and carers.
* Good telephone and communication skills.
* Ability to take minutes and transcribe in draft form.
* Accuracy and grammatical awareness.
* Ability to deal with distressed service users and parents and carers in a calm manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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