Temp-to-perm position
We are currently recruiting for our highly successful Swansea-based client as their continued success leads to expansion of their administration team. This role carries full-time hours, working Monday to Friday, in a City Centre based office.
The position involves:
• Working within a supportive team environment.
• Receiving calls from people who wish to pay a debt or set up a payment arrangement.
• Signposting vulnerable debtors to debt advice agencies.
• Keeping case files up to date.
• Handling, organising, and maintaining documentation with high accuracy and confidentiality.
• Supporting and liaising with Enforcement Agents, clients, and customers wherever necessary.
Our client is well-known and respected within the industry and there are opportunities to further your career should you wish to do so.
What is required of you
• Good communication skills and telephone manner.
• Data-entry and accurate typing skills.
• Administration and customer service skills.
• Strong time management and organisational skills.
• Excellent team-player who can work independently.
• Strong work ethic.
What you will be responsible for
• Inputting data.
• Answering incoming telephone calls.
• Providing customers with payment solutions.
• Letter writing.
• Reporting to Clients, majority being Solicitor firms.
• Recognising vulnerable callers and signposting them for additional assistance.
• General administration and case management.
• Dealing with a variety of cases.
• Accurately recording data, in line with GDPR.
This is an ongoing temporary position with a view to becoming permanent for the right candidate. Excellent opportunities to progress.
daniel@jgr.co.uk / Niamh.robinson@jgr.co.uk