Job Description
HGV Service Advisor\nSheffield\nOur client, the largest privately owned well known brand truck dealership in the UK, is seeking for a HGV Service Advisor to join their team.\nThe ideal candidate will be providing a courteous and efficient reception service ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, MOT bookings in line with manufacturer’s guidelines and recommendations.\nRole: HGV Service Advisor\nHours: Monday - Friday 08:30 - 17:30, Alternate saturdays - 8 hours overtime per month\nLocation: Sheffield\nKey responsibilities:\n * Act as the first point of contact for customers bringing in HGVs for service or repairs.\n * Answer customer queries regarding service status, vehicle issues, and maintenance requirements.\n * Provide estimates for repair or service costs, timelines, and any additional work needed.\n * Schedule vehicle service appointments based on customer availability and workshop capacity.\nRequirements:\n * Experience of working in a similar environment with excellent customer skills\n * Good experience of a service industry dealing with customers via various methods\n * Knowledge of working with database\n * Excellent time management, organisational and IT skills\n * Attention to detail and accuracy is paramount\n * Technical background desirable\nBenefits:\n * 22 days annual leave plus bank holidays\n * Company health cash plan (after qualifying period)\n * Cycle to work scheme\n * Pension Scheme\n#automotiveserviceadvisor #hgvserviceadvisor #truckserviceadvisor #vehicleserviceadvisor