My client, a managed service provider, is currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team, helping to resolve the 2000+ service requests they receive each month.
As a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver and a quick learner, with a genuine passion for technology. You will confidently communicate with a wide range of people, from juniors to senior executives.
You will also have the opportunity to gain exposure to various project-based work within infrastructure and software solutions for new and existing clients, helping them overcome day-to-day challenges and providing a great service and experience.
Skills and Experience:
* 2+ years’ experience in a similar helpdesk or IT environment within a 2nd Line role is essential
* Experience working for an MSP is essential
* Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)
* VMWare/Hyper-V knowledge
* Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
* Ability to work under pressure and manage multiple projects
* Experience with onsite/offsite backup products and storage (including Cloud Storage)
* Working within an ITIL environment, preferably holding a current qualification
* Technical qualifications such as CompTIA+, Network + would be advantageous
* Experience of Agile methodologies would be an advantage
* A full driving licence (access to a vehicle is not required, but beneficial)
Please call and speak to John here at ISR on 07719 919 860 to learn more about our exciting client based in the Cornwall area and their ongoing growth plans.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT System Training and Support, IT System Operations and Maintenance, and IT System Installation and Disposal
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