Job Description
We are seeking a skilled and passionate individual to join our Broadband Technical Team in Blackburn. As a Customer Service Technical Representative, you will play a vital role in providing exceptional customer service and resolving technical issues related to EE's broadband services.
About the Role:
* You will be responsible for communicating with customers over the phone, listening to their queries and concerns, and providing timely and effective solutions.
* As a key member of our team, you will work collaboratively to resolve complex technical issues and provide tailored support to meet each customer's needs.
* We offer flexible working arrangements, including the option to schedule your own breaks and banking time, and occasional home working.
What We Offer:
* A competitive salary of £25,087 rising to £25,684 after 8 months.
* Huge discounts on EE & BT products, saving you hundreds of pounds every year.
* Support in carving your own career path, with opportunities for development and progression.
* Season Ticket Travel Loan, allowing you to pay for travel to and from work up front.
* Volunteering days, so you can give back to your local community.
* Optional Private Healthcare and Dental, protecting you and your family.
Culture and Benefits:
* We have a great team culture, with meaningful support and tailored training to help you build a lasting career.
* Our comprehensive benefits package includes generous discounts on EE & BT products, as well as other perks.
Your Skills:
* Naturally helpful and calm individuals who enjoy problem-solving and building relationships.
* No specific experience is required, as we can train you on the rest.
Why this job matters:
* This role allows you to make a difference in people's lives by providing exceptional customer service and technical support.
* You will have the opportunity to work collaboratively with a talented team and develop new skills.
* We understand that life never stands still, and we're committed to supporting you in being successful.