Communication and Working Relationships Maintain regular communication with other configuration teams and relevant supplier staff. Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience. Work with Principal Trainers to ensure awareness of build development and changes. Analytical Judgement Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level. Investigate end users preferences and populate databases as part of the configuration process. Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application Planning and Organisation Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines. Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) to discuss workflows and/or areas of concern and/or take notes of any action points. Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met. Physical Skills Advanced keyboard skills Patient and Client Care Contact with patients is incidental, although there may be work required in clinical areas to understand current and proposed processes effectively. Finance, Equipment and other Resources Ensure compliance to relevant standard operating procedures, policies and change control mechanisms People Management and Training Responsible for the safe use of IT equipment issued by the Trust i.e. Trust Laptop and related hardware Information Technology and Administrative Delivers specialist training and demonstrations to staff. Work with the report writers in the Configuration Team and the BI Team to ensure the application produces all reports required by the department. Ensure that all generated documentation is fit for purpose, accepted and retained in line with Trust processes Research and development Work with the testing team to develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing Managers instructions. Ensure testing activity is completed and tracked on a regular basis and is consistent with published deadlines Freedom to Act Work in a complex and unstructured multi-disciplinary environment and be able to act with minimum guidelines. Be an expert in the application area; Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate Assist with training colleagues in the application area and deliver specialist training when required Handle change management issues professionally and sometimes in hostile or antagonistic situations where there is resistance to change