Company description: We're the biggest name you've never heard of. You've probably eaten our food - you just didn't realise it. We make innovative fresh products, with around 18,500 colleagues working across the UK, US and China. We’re the market leader in the UK fresh prepared food industry supplying meals, salads, desserts, pizza and bread to leading grocery retailers (including Tesco, M&S, Sainsbury's and Waitrose). We’re ambitious. We’re full of ideas. And we’re ready for more people who share our values and passion for quality to join us. Job description: Location: Newark (Hybrid Working 3 days in the office 2 days at home) Fixed Term Contract (6 months) Monday to Friday 8:30am to 5:00pm? Competitive Salary plus pension, life assurance 25 days holidays plus bank holidays We’re proud to offer you a career with real scope for development, rewarding your hard work and ambition as a talented Accounts Receivable Associate with plenty of support and opportunity. In this busy and exciting role, you will be responsible for processing customer billing, cash collection, cash application, performing reconciliation, and managing disputes. The role involves transactional processing based on the allocation of tasks by OTC Team Leader and requires following Standard Operating Procedures (SOP) to execute the tasks within agreed SLAs and KPIs.? Come join our fast paced and dynamic work environment and positively contribute to the growth and transformation of our shared services team. Account Receivables and Revenue Reconciliations Reconciliation of Customer supply chain financing (SCF) portals to ERP systems to ensure all invoices are available for draw down Investigate any missing invoices with customer to ensure resolve in a timely manner and escalate to manager unresolved Review AR ledger and complete appropriate collection of account receivables and debt chasing activities as per agreed debt collection strategy Accurately record all ‘promise to pay’ and outcomes of debt chasing activities in a timely manner Escalate to Team Leader persistent overdue invoices and customer accounts Debit Note Resolution and Cash Application Undertake reconciliation of cash received against customer invoices to enable application of cash received to customer accounts. Where required, generate debit notes for customer deductions. Gather appropriate evidence and approval as per documented procedures Engage with stakeholders as needed to ensure payment is made within the agreed upon terms Identify unallocated cash and track source of it through reviewing payment records, bank statements, and any available communication with customers Generate credit notes as per documented procedures and seek appropriate approvals Raise customer account write offs to OTC Team Leader as needed Dispute Management Create dispute case records with appropriate classification based on nature of disputes Undertake research on dispute cases; attaches and updates case documentation as appropriate Contact customer and resolves disputes or escalates as appropriate Notify appropriate internal stakeholders and updates case status Liaise closely with Business and Site Finance teams as appropriate Query Resolution Lead on resolving any queries or discrepancies related to sales orders, such as pricing discrepancies, quantity changes, or late deliveries Lead on resolving queries and issues related to the settlement of invoices in line with payment terms, or contractual obligations Resolve escalations from internal customers and respond to customer enquiries, ensuring issue and error resolution in line with agreed SLAs Correspond with Team Leaders if further escalation on queries is required Audit and Internal Controls Support internal and external audits as required Adhere to all documented procedures, internal controls, governance and policy requirements at all times Prepare reports on Accounts Receivables data, KPIs, aged receivables, and cash flow projections and share with the OTC Team Leader Profile description: Ideally, previous experience within a similar role and a sound understanding of the credit control / reconciliation process. A history of working with ERP systems, specifically with SAP S/4 HANA is highly desirable. Strong written and verbal communication skills, an excellent service delivery attitude, attention to detail, proficiency of the use of Microsoft Office products and the ability to manage time effectively to meet tight deadlines whilst managing multiple tasks. A strong understanding of accounting concepts and/or currently undergoing professional accounting qualification (e.g., AAT/ACA/ACCA/CIMA) We offer: You’ll enjoy: A stakeholder pension scheme Personal accident Insurance Free independent mortgage advice Employee assistance programme A range of voluntary benefits Holiday purchase scheme Additional life assurance Dental & hospital cash plans Discounted tutoring for children Access to financial learning tools Affordable loans via your salary Proud to be and loyal service awards. Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions.