CMS Recruitment Limited are currently recruiting contact centre agents for our well established client based in North Shields (Tyne & Wear). Hours of work will be between Monday - Sunday 0800am - 1800pm You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence. Responsibilities: Providing professional and efficient customer sales and service in all duties. Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements. First contact resolution of customers and clients queries, requests, orders and complaints. Proactively contact existing and potential customers with the aim of up-selling products. Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products Experience: Previous contact centre experience is ideal Good proficiency and navigation skills around a pc, excellent keyboard skills Good telephone manner with a clear speaking voice Good communication skills and the ability to build rapport with the customer Ability to work well in a team Flexible to work at all times in the contact centre, including evenings and weekends. To apply please send across an up to date CV