About the job We have an exciting opportunity available to join the People and Organisational Development team at Newcastle-under-Lyme Borough Council on a part time basis in a true all round assistant role. The role will be based in Castle House, in the centre of Newcastle-under-Lyme, with easy access by bus and parking provided nearby. The 24 hours will need to be worked over 4-5 days, including Monday-Wednesday, with flexibility over the Thursday and Friday, the hours are open to discussion but must between the core service hours of 9am-5pm. We’re looking for a driven and motivated individual who is keen to embrace new technology to help us provide the best service possible, The role will be varied and different every day, some key tasks may include; Being the first point of contact and providing triage of queries to the team, directing and supporting self-service resolution wherever possible. Assist with updating the intranet and identifying process improvements. Supporting recruitment, advertising roles online and on LinkedIn and on-boarding candidates. Produce basic reports around HR data for internal and external use. To act as assistant and administrative support to colleagues where required. To support payroll processing as required. To update and report on all online learning. We’re a small and friendly team and feel we have a lot of experience and development to offer someone keen to learn more about working in a people function. Requirements A Level 3 qualification in a relevant subject such as Business Administration, Human Resources or demonstrable equivalent experience. HR/People experience is welcome but not essential, good organisations skills and attention to detail excellent customer service skills a good understanding of confidentiality and data protection are key. Please see Person Specification for a full list Why work for us? Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities. If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values ; people who have the drive to deliver our ambitious Council plan. Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities. Our People Offer We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.