Senior Travel Consultants build on the responsibilities of a Travel Consultant with enhanced experience and expertise which contribute to the overall success of the team. In addition to Travel Consultant responsibilities, Senior Travel Consultant responsibilities will encompass:
* Marine & Offshore / International Corporate Travel Expertise: Leverage an understanding of marine and offshore crew changes or international corporate travel to provide specialised travel solutions for complex international travel.
* Productivity: Able to handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs.
* Customer Feedback: Seek and share feedback from customers to continually improve our service offerings.
* Emergency Resolution: Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travellers and communication with customers.
* Supplier Knowledge: Develop an in-depth understanding of airlines, airfares, routes, and other travel-related suppliers.
* Technology: Demonstrate high level of competency with travel technologies to offer cus-tomers a wide range of content and efficient solutions.
* Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences.
* Customer Meetings and Engagement: Attend customer review meetings and pitches to pro-spective customers to represent and showcase operational expertise.
* Best Practices: Serve as a role model by consistently following and encouraging best prac-tices as defined by the company to ensure consistent service.
* New Customer Acquisition: Engage with potential new customers during initial contact to
provide quotations and supports which instils confidence and trust in our service.
* Adaptability: Embrace new technologies and advocate the adoption of new innovative solutions
which enhance our service.
* Mentoring: Actively mentor junior colleagues, sharing your insights and experience to promote
their growth and development within the company.
Essential
* Educated to an HND/HNC level
* Expertise in handling marine/offshore crew changes or complex international corporate
travel.
* In-depth knowledge of travel suppliers.
* Highly proficient utilising the GDS.
* The ability to build and maintain long-lasting customer relationships.
* The capability to handle emergency situations effectively.
* Skills for mentorship within the team.
Desirable
* Proficiency in one or more foreign languages is valuable