Head of Sales Performance & Delivery - Car and Van Rental Main purpose of the role: We are delighted to be recruiting for a Head of Sales Performance & Delivery to be part of the UK Corporate Sales Team for a major provider of vehicle rental. Working within a professional and fast-paced sales environment, you need to have a proactive mindset to help drive commercial excellence across the whole team. The successful candidate will have excellent commercial awareness. The provision of data led trends, the management of regular/ad-hoc reporting, the implementation of new/enhanced sales processes and overseeing our tender submissions are key activities. All underpinned by insight drawn from analysis of current and future business risks and market trends. The role also acts as the central point of contact for both internal UK departments and our group colleagues. Main duties of the role: Sales Support: ? Responsible for identifying and developing specific initiatives / projects to support incremental revenue. These could include sales marketing campaigns, lead generation and spotting cross selling opportunities across the customer base ? Overseeing the management of our tender submissions to ensure quality and compliance within stated requirements ? Support key stakeholders within the team in developing (and maintaining) our sales collateral. Responsible for liaising with marketing department to refresh content ? Collaborate with senior management to report on sales performance metrics and drive sales performance ? Support our Group Cross border sales drive Performance Analysis and Reporting: ? Responsible for the ongoing measurement of the Account Management teams performance to agreed budgets ? Support the ongoing forecasting process to increase accuracy in both input and output utilising both customer insight and internal reporting ? Prepare regular performance reports for senior leadership, highlighting key insights and recommended actions. ? Management of customer reporting ? Day to day management of our telesales team and oversight of KPIs. Leadership: ? Management of 3 key team members ? Regular 121s and management of PDR programme ? Lead, coach, and mentor to achieve and exceed targets ? Create a sales team training plan to ensure all are fully briefed on either market trends/ general industry knowledge Customer Relationship Management: ? To monitor adoption of the CRM solution (Salesforce) and report on this continually, recommending actions to support usage and providing guidance and supporting material ? Develop strategies to build and maintain long-term customer relationships. Process Optimisation: ? Identify and implement innovative technologies and tools to support the sales team. Cross-Functional Collaboration: ? Collaborate with marketing, operations, and other departments to ensure alignment and synergy in achieving overall business objectives. ? Foster a culture of collaboration and communication within the sales team and across departments. Market Research: ? Stay informed about industry trends, competitor activities, and market dynamics. ? Use market insights to make informed decisions and adjust the sales strategy as needed. ? Researching new initiatives (product, price or process based) that offer incremental revenue or margin Key skills and attributes required: ? High level of analytical and data interpretation skills ? Good level of commercial understanding ? Ability to think laterally and creatively ? Multi-tasker ? Disciplined and structured approach ? Excellent literacy skills ? Highly numerate ? Skilled in all MS skills (Excel and PowerPoint in particular). Google Suite experience of benefit ? Excellent people motivator