Private Patient Sales Advisor | Wrexham | Full time | Permanent | 37.5 hrs per week | £23,497 per annum + Excellent benefits
Spire Yale Hospital, Wrexham is currently looking to recruit for a Private Patient/Customer Service Sales Advisor to join our fantastic team on a permanent basis.
Spire Yale Hospital is one of North Wales’ leading private hospitals and we take pride in delivering high-quality care. We offer fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.
Working hours: Monday to Friday and shifts anywhere between 8 am and 6 pm. Occasional weekends will be required on a rota basis.
Contract type: Permanent
As Private Patient Sales Advisor you will be responsible for professional handling of self-pay enquiries in order to facilitate their conversion from enquiry to a clinical consultation, test or procedure with Spire Healthcare.
Duties and responsibilities:
* Effective, professional handling of self-pay enquiries via phone calls, emails or face to face meetings with prospective self-pay customers.
* Prepare sales quotations, invoices, and record data for patients in a timely manner.
* Convert self-pay enquiries to outpatient appointments or tests or treatment in order to meet monthly conversion, self-pay revenue and admissions targets.
* Diary lead and call-back management to ensure all enquiries and post appointments follow-ups (e.g. calls, emails and face to face meetings) are completed in a proactive and timely manner.
* Maximise conversion opportunities through a high level of customer service, enquiry management, sales, leadership and mentoring skills.
* Meet team and individual targets relating to conversion, revenue and appointments.
Who we're looking for:
* The successful candidate must have excellent customer service skills.
* Strong IT and telephone skills are required.
* Healthcare experience would be an advantage.
* SAP knowledge would be beneficial.
* Organised and with a keen eye for detail as accuracy is a key requirement for the position.
Benefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
* Free Car Park.
* Free DBS.
* Free Uniform.
* Private medical insurance.
* Life assurance.
We commit to our employee’s well-being through work life balance, on-going development, support and reward.
Our Values:
* Driving clinical excellence.
* Doing the right thing.
* Caring is our passion.
* Keeping it simple.
* Delivering on our promises.
* Succeeding and celebrating together.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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