Job Title:
Customer Team Member
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Job Summary:
We're looking for friendly and thoughtful Customer Team Members to join our team at Co-op. As a Customer Team Member, you'll provide great service on the tills and the shop floor, while also performing a wide range of tasks around the store.
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Key Responsibilities:
* Put customers first by providing friendly and helpful service
* Work with colleagues to solve problems for customers and members
* Maintain the store's safety and legality by ensuring shelves are stocked and prices, dates, and temperatures are accurate
* Help introduce new products and services, making changes feel natural and sharing experiences with colleagues
* Support local community activities and events
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Requirements:
* A genuine care for customer and member needs
* Great people skills, with the ability to build positive relationships with customers and colleagues
* A positive approach to change and problem-solving
* The flexibility to work a range of different shifts
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Benefits:
* 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends)
* A pension scheme with up to 10% employer contributions
* Wagestream - a money management app giving access to a percentage of pay as earned
* 31 days holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family
* 24/7 employee assistance service
* Full, paid training and dedicated support for personal development and career progression
* Rotas shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
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Inclusive Workplace:
We welcome applications from everyone and want to build diverse teams. We celebrate differences and recognize the importance of teams reflecting the communities they serve.
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