Customer Sales & Retention Director Are you a strategic leader with a passion for customer success? Do you thrive on driving retention in a fast-paced SaaS environment? If so, we want to hear from you Parkinson Lee are retained partners to a global SaaS business in this search. As Customer Retention Director, you’ll play a pivotal role in ensuring customers stay with our client and continue to see the value in their offerings. Location: South Yorkshire pref 3 days per week Status: Full-time, Permanent What You’ll Do: ✅ Develop and execute a customer retention strategy to drive long-term loyalty and satisfaction. ✅ Lead a high-performing team focused on retaining subscriptions and medium-sized accounts. ✅ Collaborate across Sales, Marketing, Product, and Customer Support to improve retention processes. ✅ Use data-driven insights to monitor retention metrics and identify at-risk customers. ✅ Act as a customer advocate, ensuring their needs shape decisions and strategies. ✅ Optimise and scale retention processes to enhance efficiency and effectiveness. What We’re Looking For: 5 years of leadership experience in customer retention or new business, preferably in SaaS. A proven track record of driving high retention rates and reducing churn. Strong leadership skills to mentor and develop a high-performing team. Excellent negotiation, communication, and relationship-building skills. Experience using CRM and customer success tools (Salesforce preferred). A data-driven mindset with strong analytical and decision-making abilities. Work in a dynamic, fast-paced environment where innovation thrives. Invest in your professional growth with continuous learning opportunities. Collaborate with a passionate, diverse, and inclusive team. If you’re ready to take the lead in shaping the customer retention strategy and making a real impact, apply now