Production Service Administrator
Part Time
Location: Wymondham, Norfolk
Salary: Up to £10,400
Pin Point Recruitment are looking for a Production Service Administrator to work for a manufacturing company based in Wymondham, Norfolk. The site is one of 17 across the UK, specialising in the production of outbound and inbound document services, including printing, mailing, and warehousing capabilities.
As the Production Service Administrator, you will be responsible for the end-to-end job management process, ensuring all clients’ change and BAU activity is met within agreed service levels. You will provide accurate and timely updates regarding change requests and serve as the main point of contact for both internal and external clients on all matters relating to these requests and live job status updates.
Responsibilities:
1. Adhere to defined standards and processes
2. Maintain up-to-date working procedures and assist with process improvements
3. Provide timely and accurate BAU job instructions to Operations teams
4. Log and progress SPIN (special instruction) actions with Operations teams
5. Manage all change activity via the change database
6. Collaborate with Composition and Technical teams to ensure jobs and change requests are executed correctly
7. Oversee the end-to-end job management process through ProdMI and DSS Work Tracking systems
8. Work with Planning and Operations teams for scheduling production work
9. Ensure accurate information supports daily production meetings
10. Manage issues and escalate as appropriate
11. Involve all relevant parties in timely completion of impact assessments
12. Ensure all clients' change and BAU activity is met within SLA
13. Provide timely updates regarding change requests
14. Act as the main point of day-to-day contact for clients on change requests and live job status
Hours:
15 hours per week, Monday and Tuesday, 9.00am to 5.30pm
Skills Required:
1. Effective communication skills (listening & written)
2. Planning & organising abilities
3. Self-motivated
4. Customer-focused
5. Methodical and logical approach
6. Commitment to deliver
7. Able to work under pressure
8. High level of accuracy
9. Experience working to tight deadlines
10. Some client-facing experience
11. IT literate & competent in the use of MS Outlook, Teams, and Excel
Apply now for more information.
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