Job Description
Job Summary
We are offering an exceptional opportunity for a diligent, reliable and conscientious individual to join our growing company in our Compliance Department. This role involves carrying out anti-money laundering checks in line with HMRC ‘Know Your Customer’ and EU 5th Directive regulations. You will be liaising with a high volume of customers on a daily basis, both by email and telephone, to ensure the company is satisfied we have carried out their due diligence regarding anti-money laundering regulations.
This role will include shift working between 08:30 and 17:30, Monday to Sunday, on a rota basis.
Who are we
The 1st Formations Group is a market leader in the company formation industry. We have developed a reputation for quality products and customer service excellence over many years and have ambitious plans to further expand our operations in the new start business sector.
In a nutshell
* Join a growing e-commerce market leader in London city-centre in an administrative and customer-facing role.
* Familiarise yourself with anti-money laundering regulations pertaining to ‘Know Your Customer’ and EU 5th Directive.
* Carry out administrative tasks to liaise with a high volume of customers per day, with the aim of ensuring a timely passing of our compliance requirements, to ensure their customer orders progress to completion.
* Provide answers to telephone queries relating to our compliance requirements and customers attempting to fulfil them.
Required skills
* Fluency in both English and Arabic is essential
* Excellent customer service skills
* Courteous and friendly manner
* Team player
* Flexible attitude
* Pro-active approach, with the ability to work autonomously
* Positive and upbeat attitude
* A high level of personal integrity
* A strong work ethic with a passion for exceeding expectations
* Excellent organisational skills
What you need for this job
* Good experience of using Microsoft Word and Excel
* Excellent written and verbal communication skills
* IT literate and fast typing speed
* Bachelor's Degree
Why join us?
Be part of a friendly, dynamic and international team working in a fast-paced environment. You will join an ambitious company with a strong belief in talent over hierarchy. We are always looking to improve and greatly value our team members' opinions and contributions.
Benefits
* 25 days holidays, plus 8 public/bank holidays
* Option to buy up to 5 extra holiday days per year
* Annual cost of living salary increase
* 14 weeks paid maternity leave, 2 weeks paid paternity leave
* Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family
* Employee loyalty scheme including additional holidays and private medical insurance
* Option to purchase Private Medical, Dental and Optical Insurance for you and your family at an employer discount
* Commercial bonus scheme
* Pension contribution
* Cycle to Work Scheme
* Free Wednesday lunches
* Free fresh fruit – daily
* Free post-work drinks
* Free soft drinks and bean to cup coffee all day
* Dog-friendly office
* Breakout rooms and social events
Job Types: Full-time, Permanent
Salary: £27,000.00 per year
Working Location: Office based during probation, then hybrid work 3 days in the office and 2 days from home thereafter.