Provide an efficient word processing service for GPs. This includes the typing of letters, patient referrals and recording them on SystmOne. Type letters using eReferral (Choose and Book) Follow up any outstanding referrals. Administer the referral process, making appointments using Choose and Book where necessary and to make private appointments where appropriate. Maintain appropriate and relevant filing and administrative systems so that written or computer information is easily accessible and secure. Monitor the practices overall referral rate with weekly statistical reports to the practice Manager. Deal effectively and quickly with all appropriate patient and/or clinician-initiated queries relating to eReferral appointments, referrals etc. Ensure all 2-week referrals are processed in a timely manner and monitor compliance Work alongside the existing secretarial team and provide support to the reception or administration team as and when needed To assist with the gathering of statistics and information when required. This list is not exhaustive and may include any other tasks as required by the Partners and/or Practice Manager